Workplace Experience Manager

Prologis • San Francisco, CA

1d • Onsite

About The Position

Prologis is a leader in the logistics industry, managing a 1.3 billion square foot portfolio and facilitating approximately $3.2 trillion in annual throughput. The company focuses on creating intelligent infrastructure that connects digital and physical commerce, supporting agile supply chains and sustainable growth. Prologis is seeking a Workplace Experience Manager for its San Francisco global corporate headquarters. This role is crucial for developing a best-in-class workplace experience that promotes connection, collaboration, and employee engagement. The manager will oversee daily operations, administrative services, and facilities projects to ensure the office runs efficiently. The ideal candidate is organized, calm under pressure, proactive, adaptable, and possesses a positive, solutions-oriented mindset, willing to take initiative to complete tasks.

Requirements

• 5+ years of experience in office management or workplace experience
• 3+ years of project management experience
• 3+ years of experience managing a team
• Full time, in-office role Monday – Friday (8am-5pm) and some evenings / weekends, as needed around major events.
• This is not a remote position.
• Ability to regularly move office equipment, boxes, and other items (up to 25lbs), as needed for meetings and gatherings
• Demonstrated experience independently running projects from planning to delivery
• Expert knowledge of office management and operations including employee experience, office equipment, mailroom operations and maintenance
• Skilled at working with cross-functional teams and external vendors to successfully execute projects
• Strong understanding of vendor relationship management and the contract process
• Background in customer service or customer experience for internal stakeholders and business partners
• Problem solver with a solutions-oriented mindset
• Ability to manage and prioritize multiple competing tasks while being adaptable to changing business needs

Nice To Haves

• Bachelor’s degree in Facilities, Project Management, Business or equivalent experience
• Experience coordinating construction projects
• Experience planning, coordinating or supporting events

Responsibilities

• Oversee the day-to-day office operations, ensuring an efficient and well-maintained environment that enables employees to do their best work.
• Manage essential office services such as reception, security (card access system), maintenance, mail, kitchen, gym, supply room and shipping.
• Manage a 4-person office team, including team members from the Prologis Employees with Disabilities Program and partner with the agency to support the ongoing success of the office team.
• Monitor and enhance employee office experience by gathering feedback, identifying gaps and implementing improvements across services, spaces, and programming.
• Co-lead SF Activities Committee, driving the ideation, planning and execution for monthly office events and annual holiday parties.
• Coordinate with cross-functional teams to execute meetings and events, managing all onsite logistics including space setup, furniture reconfiguration and food/beverages.
• Partner with Internal Communications team to ensure office communications and experiences are aligned with Prologis’ global messaging and channels.
• Coordinate with the building engineer and external vendors on maintenance and service repairs including lighting, plumbing, key-card access/alarm system, janitorial, and office equipment.
• Oversee vendor performance to ensure all work meets quality requirements and that services are provided in a timely and cost-effective manner.
• Oversee and support office renovation projects and all aspects of move management in partnership with IT and other departments, including internal space planning, seating assignments, and floor plan updates.
• Manage the office supplies, food and beverage ordering, and inventory.
• Lead emergency preparedness in close coordination with Head of Corporate Security and Internal Communications team, managing procedures, emergency response team readiness, employee training, and coordination of emergency drills (earthquake, fire, etc.).
• Lead vendor selection, contract negotiations, invoicing, and budgets.

Benefits

• robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents.
• several other wellness, financial, and work/lifestyle-specific benefits.
• 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation.
• generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees