Centralized Workplace Operations Manager

Flexential•Denver, CO

1d•Hybrid

About The Position

The Centralized Workplace Operations Manager is responsible for coordinating and executing workplace operations at Flexential’s Denver headquarters while supporting the development and rollout of a centralized workplace operations program across more than 40 locations including our Charlotte Hub. This role balances hands on execution with project coordination and operational program support. The position contributes to building, testing, and operationalizing workplace standards and processes under the direction of the Real Estate Project Manager. While this role does not own workplace strategy or final standards, it plays a key role in ensuring those standards are executed consistently and with urgency. Success in this role requires reliability, strong critical thinking, sound judgment, and the ability to prioritize work appropriately in a fast paced, multi site environment.

Requirements

3–5 years of experience in office management, workplace operations, facilities coordination, or project coordination
Demonstrated ability to coordinate multiple tasks or small projects simultaneously
Strong critical‑thinking skills and judgment, particularly around prioritization and urgency
Comfort performing hands‑on workplace and office management activities
Ability to work effectively in environments with competing priorities and incomplete information
Strong organizational skills and attention to detail
Willingness to ask questions and escalate issues instead of making assumptions
Strong written and verbal communication skills
Proficiency with Microsoft Office and workplace systems
Ability to manage work across multiple locations and time zones

Nice To Haves

Background in Corporate Real Estate, Facilities, or Workplace Operations
Commercial furniture experience (specification, dealer coordination, layouts, ordering, or installation support)
Exposure to workplace program development or process documentation
Basic lease administration experience or interest in developing this skill set
Experience working in a fast‑growing or multi‑site organization

Responsibilities

Manage and execute workplace service requests across all sites, including seating changes, room needs, signage, cleaning, temperature, and supply requests
Track request progress, communicate status clearly, and drive timely resolution
Use judgment to distinguish between business‑critical needs and lower‑priority requests
Escalate items that fall outside defined standards, scope, or policy
Coordinate and support small workplace projects and operational initiatives such as: conference room updates or conversions furniture moves, replacements, or additions minor office reconfigurations and refreshes
Assist with sequencing, tracking, and follow‑through on assigned initiatives
Confirm room readiness (power, data, access, physical constraints) prior to execution
Coordinate vendors and internal teams using approved scope and direction
Identify risks, dependencies, or unclear requirements early and escalate appropriately
Serve as an execution‑level point of contact for landlords, property managers, and workplace vendors
Submit and track service requests, coordinate access, and verify completion
Gather required information and ask clarifying questions before engaging vendors
Escalate scope, pricing, or timeline concerns rather than advancing with assumptions
Support the development and refinement of workplace operating procedures by drafting execution‑level documentation for approved processes, testing standards through hands‑on execution and providing feedback, and identifying gaps or inconsistencies observed during day‑to‑day operations
Assist with documentation and rollout of standards related to seating and space management, conference rooms and shared amenities, access and badging workflows, cleaning, organization, and breakroom experience, and safety and emergency preparedness (EAPs)
Participate in continuous improvement initiatives focused on clarity, consistency, and efficiency
Maintain accurate workplace records, including seating charts, occupancy data, access logs, vendor contacts, and internal procedures
Assist with maintenance and development of Emergency Action Plan (EAP) documentation using approved templates and guidance from Compliance and EH&S
Support basic lease administration activities as needed.
Perform hands‑on workplace and office management activities at Denver HQ, including stocking and maintaining breakrooms and shared amenities, ordering office supplies, consumables, and basic equipment, managing mail, packages, and deliveries, coordinating building and suite access, badges, and keys, and supporting visiting team meetings and executive meetings as needed
Ensure offices are clean, functional, and prepared for daily use
Proactively identify and resolve routine office‑related issues ie..broken appliances, temperature complaints, pests etc.
Perform other duties as required and assigned