Centralized Operations Manager

Default•Garland, TX

1d•Onsite

About The Position

Vidalta Residential, founded in 2015, is a Community management organization focused on creating exceptional living experiences in the multifamily sector. Driven by a commitment to excellence and a 'resident and employee first' philosophy, their mission is to set unparalleled standards in every community. With a substantial portfolio across the Southern United States, they cultivate welcoming, inclusive environments. Vidalta is a top employer and industry champion, fostering a high-performance culture through collaborative teamwork, continuous professional development, and a passion for service and sustainable solutions. Their success is built on positive attitudes, dedication, and a commitment to exceeding expectations, making Vidalta Residential a benchmark for operational excellence in Community management. The Centralized Operations Manager plays a crucial role in maximizing the efficiency and scalability of property management services by providing strategic oversight of all centralized operational functions. This executive-level position requires a leader with proven success in process re-engineering, large-scale team management, and implementing technology solutions for enterprise-wide standardization and performance excellence across diverse properties and regions. The ideal candidate will be a strategic visionary capable of translating organizational objectives into quantifiable and impactful operational advancements.

Requirements

Bachelor's degree in Business Administration, Operations Management, Project Management or a closely related field, or demonstrably equivalent professional experience preferred.
A minimum of 3-7 years of progressive experience in property management operations, with at least 3 years in a leadership or management role overseeing centralized functional departments.
A proven, quantifiable track record of successfully designing, executing, and optimizing large-scale operational processes within a multi-site organization.
Exceptional leadership and robust team development capabilities.
Comprehensive and deep understanding of the property management lifecycle and core operational functions.
Expert-level proficiency with industry-leading property management software (e.g., Yardi, RealPage, AppFolio) and related operational technologies.
Superior analytical skills with a demonstrated ability to leverage data-driven insights for decision-making and performance measurement.
Outstanding written and verbal communication, negotiation, and interpersonal skills.
Ability to travel frequently within the assigned region.
A valid driver’s license is required along with appropriate auto insurance.
Limited travel as needed (15% or less).

Nice To Haves

Project Management Professional (PMP) or an equivalent process/project management certification is highly desirable.
Bilingual (English/Spanish) is a plus.

Responsibilities

Develop, implement, and rigorously maintain Standardized Operating Procedures (SOPs) for all core centralized property management activities, including leasing coordination, applicant screening, renewals processing, delinquency/bad debt, and accounting support.
Actively work with management teams to find further efficiencies through centralization.
Proactively identify opportunities for significant process improvement and technology-driven automation to minimize manual effort, mitigate errors, and enhance the speed and quality of service delivery.
Define and administer key performance indicators (KPIs) for all centralized operations, providing regular, comprehensive performance reports to inform executive decisions and target areas for strategic corrective action or capital investment.
Ensure all centralized operational practices maintain strict adherence to company policy, Fair Housing regulations, and all applicable local and state legal mandates.
Recruit, lead, mentor, and manage a high-performing team of centralized operations specialists, coordinators, and support personnel.
Execute consistent one-on-one performance meetings, comprehensive performance reviews, and targeted training sessions to drive professional development and maintain a culture of exceptional performance.
Strategically manage staffing levels, scheduling, and workload distribution to guarantee consistent, high-quality service continuity during both peak and off-peak periods.
Instill a culture defined by continuous improvement, individual accountability, and exceptional customer service for internal stakeholders and external residents.
Provide oversight for the effective deployment and seamless integration of property management software (PMS) and associated technology platforms throughout centralized operations.
Serve as the key business owner for all centralized operations tools, championing user adoption, maintaining data integrity, and driving system optimization initiatives.
Collaborate cross-functionally with IT and other departments to facilitate the successful implementation of new operational technologies and manage critical system upgrades or migrations.
Ensure the accurate and timely entry and reporting of data from centralized systems, providing reliable intelligence to support executive-level strategic decision-making.
Function as the essential liaison between centralized operations and critical field teams, including on-site property managers, regional managers, accounting, and maintenance divisions.
Establish and maintain highly effective communication channels to ensure seamless operational handoffs and service consistency across every resident and employee touchpoint.
Systematically gather and synthesize feedback from regional teams to continuously refine and optimize centralized service offerings to effectively meet evolving field requirements.