Workplace Facilities Coordinator

Rapid7 • Arlington, VA

11d • Onsite

About The Position

Rapid7 is seeking an energetic and organized Workplace Experience Coordinator to support daily operations and improve employee and visitor experiences at its fully onsite Arlington, Virginia office. The role oversees day-to-day office operations and employee experience, including facilities functions, onsite security protocols, and local workplace programs to provide a safe, efficient, and welcoming environment.

The position is part of the Global Real Estate & Workplace Experience organization, a corporate-led, globally distributed team responsible for operating and maintaining office spaces, shaping company culture, and creating an environment where employees thrive and guests enjoy visiting.

Requirements

• 1–3 years of experience in workplace operations, facilities management, or corporate services in a professional office environment.
• Working knowledge of Building Management Systems (BMS), MEP infrastructure basics, and day-to-day vendor management principles.
• Ability to establish clear ownership and hold oneself and vendor partners accountable for outcomes and high workplace service standards.
• Ability to make efficient decisions to resolve daily workplace challenges and maintain operational momentum.
• Clear, thoughtful, and transparent communication across in-person, email, and digital messaging channels.
• Ability to collaborate across functions to deliver sustainable workplace improvements.
• Agility and initiative in adapting to changing priorities and ambiguity in a fast-paced environment.
• Analytical ability to evaluate occupancy, service tickets, and operational data to inform decisions.
• Proficiency with Google Workspace, ticketing systems, and workplace management tools such as OfficeSpace or Brivo.
• Self-awareness and an approachable, service-oriented mindset when adapting to group dynamics.
• Ability to embody Rapid7's core values.

Responsibilities

• Keep the physical office safe, clean, functional, and organized through weekly walkthroughs and coordination of preventive maintenance.
• Coordinate customer site visits, host onsite company events, and oversee security protocols for the onsite Security Operations Center (SOC).
• Provide front desk reception and hospitality, distribute badges, manage visitors, and oversee physical security processes.
• Manage local facilities vendor relationships and liaise with property management, building security, janitorial teams, and maintenance contractors.
• Track operational supply inventory and local office budgets, and review routine site service expenses.
• Support new-hire onboarding with facility orientations, desk setups, and building tours.
• Create and distribute timely internal office communications through appropriate channels.
• Execute routine space planning, seating allocation requests, and office moves, adds, and changes (MAC).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed