Workplace Coordinator

Cushman & Wakefield•San Diego, CA

3d•$23 - $27•Onsite

About The Position

The Workplace Experience Coordinator is an onsite frontline team member who supports employees and visitors so they can thrive in a dynamic workplace. The coordinator is responsible for a dedicated zone or building, serving as the first point of response for employee questions and needs and ensuring spaces are ready for daily use. The role proactively identifies and resolves workplace issues and provides an elevated customer experience. The position calls for a collaborative, self-starting problem solver with strong communication skills. The coordinator also serves as a workplace ambassador, maintains knowledge of spaces, services, and amenities, and performs basic reception and front-of-house duties.

Requirements

At least 2 years of related work experience in real estate services, travel or hospitality, retail, or customer service, or a college degree.
Strong communication skills, including comfort interacting with people at all levels and corresponding with executive-level clients.
Emotional intelligence and empathy.
Attention to detail, confidence, self-direction, and strong organizational skills.
A proactive, can-do approach and ability to act with minimal information.
Integrity, accountability, self-awareness, strong work ethic, and business acumen.
An approachable and professional appearance, manner, and demeanor.
Ability to work under pressure while remaining calm.
Proficiency with Microsoft Suite and willingness to learn proprietary technology tools.

Responsibilities

Provide high-touch employee support, including tools, information, assistance, and wayfinding.
Welcome employees and guests, creating a positive and professional first impression.
Build and maintain trusted relationships with end users and cross-functional colleagues.
Respond to user questions, troubleshoot issues, and follow up as needed.
Assess space readiness and ensure workspaces, conference rooms, and offices are equipped, stocked, reset, and ready for employees.
Proactively submit work orders for repairs, maintenance, and broken or missing furniture before users are affected.
Educate employees and visitors about equipment, processes, space use, workplace protocols, and etiquette.
Address employee complaints, questions, concerns, and suggestions, and follow up when needed.
Collect quantitative and qualitative voice-of-customer data about service needs and share relevant information with managers.
Follow escalation protocols and understand cross-functional teams’ responsibilities.
Identify and escalate process-improvement opportunities and collaborate on solutions.
Serve as a workplace ambassador with knowledge of spaces, services, and amenities.
Manage basic reception and front-of-house administrative duties, welcome guests and employees, and maintain security protocols and practices.