Workplace Coordinator

Cushman & Wakefield•Germantown, MD

2d•Onsite

About The Position

The Workplace Experience Coordinator is a key member of the onsite frontline team, supporting employees and visitors in a dedicated workplace zone or building. The role focuses on helping employees feel productive, engaged, and supported by providing responsive service and ensuring daily space readiness. The coordinator serves as the first point of response for employee questions and needs, proactively identifies and addresses workplace issues, and helps deliver a positive customer experience. The position also includes basic reception and front-of-house administrative duties, guest welcome, and adherence to security protocols.

Requirements

At least 2 years of related work experience in real estate services, travel or hospitality, retail, or customer service, or a college degree.
Strong communication skills, including comfort corresponding with executive-level clients and interacting with people at all levels.
Emotional intelligence and empathy.
Attention to detail and strong organizational skills; able to work independently.
Proactive, can-do approach and ability to act with minimal information.
Integrity, accountability, self-awareness, strong work ethic, and business acumen.
Approachable and professional presentation, manner, and demeanor.
Ability to work under pressure while remaining calm.
Proficiency with Microsoft Suite and comfort learning proprietary technology tools.

Responsibilities

Provide high-touch support to employees by offering tools, assistance, information, and wayfinding.
Welcome employees and guests warmly and professionally.
Build and maintain trusted relationships with end users and cross-functional colleagues.
Respond to user questions, troubleshoot issues, and follow up as needed.
Regularly assess workspaces, conference rooms, and offices to ensure they are equipped, stocked, reset, and ready for employees.
Proactively submit work orders for repairs, maintenance, and broken or missing furniture before users are affected.
Educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
Address employee complaints, questions, concerns, and suggestions, and follow up when needed.
Collect quantitative and qualitative voice-of-the-customer information about service needs and share it with managers as relevant.
Follow escalation protocols and understand cross-functional teams’ responsibilities.
Identify process improvement opportunities, escalate them to the manager, and collaborate on solutions.
Act as a workplace ambassador with knowledge of spaces, services, and amenities.
Perform basic reception and front-of-house administrative duties, welcome guests and employees, and maintain security protocols and practices.