Workplace Coordinator

Cushman & Wakefield•Lincoln Park, VA

1d•Onsite

About The Position

The Workplace Experience Coordinator is a member of the onsite frontline team, supporting employees and visitors in a dedicated zone or building. The coordinator serves as the first point of contact for employee questions and needs, helps ensure employees feel productive and supported, and maintains daily workplace readiness. The role proactively identifies and resolves issues and delivers a welcoming, professional customer experience. The coordinator provides high-touch employee support, maintains trusted relationships, assesses and prepares workspaces, conference rooms, and offices, and reports repairs or maintenance needs before they affect users. The role also educates employees and visitors on workplace equipment, processes, protocols, and etiquette; gathers customer feedback; follows escalation procedures; and identifies opportunities to improve processes. Basic reception and front-of-house administrative duties, including welcoming guests and maintaining security practices, are also part of the position. Cushman & Wakefield offers eligible employees access to benefit programs that generally include health, vision, and dental insurance; flexible spending and health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work. Compensation is $23.35–$27.465384 and may vary based on factors including location, experience, qualifications, and job type.

Requirements

At least 2 years of related work experience in real estate services, travel or hospitality, retail, or customer service, or a college degree.
Strong communication skills, including comfort interacting with people at all levels and corresponding with executive-level clients.
Emotional intelligence and empathy.
Strong organization and attention to detail; confidence and self-starting ability.
Proactive, can-do approach and ability to act with minimal information.
Integrity, accountability, self-awareness, strong work ethic, and business acumen.
Approachable, professional appearance, manner, and demeanor.
Ability to work under pressure while remaining calm.
Ability to use Microsoft Suite and willingness to learn proprietary technology tools.

Responsibilities

Provide high-touch workplace support, including tools, information, wayfinding, and assistance to employees.
Welcome employees and guests and create a positive, professional first impression.
Build and maintain trusted relationships with end users and cross-functional colleagues.
Respond to user questions, troubleshoot issues, and follow up as needed.
Assess space readiness and ensure workspaces, conference rooms, and offices are equipped, stocked, reset, and ready for employees.
Submit work orders for repairs, maintenance, and broken or missing furniture before users are affected.
Educate employees and visitors about equipment, processes, space use, workplace protocols, and etiquette.
Address employee complaints, questions, concerns, and suggestions, and conduct follow-up when needed.
Gather quantitative and qualitative customer feedback about service needs and share relevant information with managers.
Follow escalation protocols and maintain knowledge of cross-functional teams’ responsibilities.
Identify and escalate process improvement opportunities and collaborate on solutions.
Serve as a workplace ambassador with knowledge of spaces, services, and amenities.
Handle basic reception and front-of-house administrative duties, welcome guests and employees, and maintain security protocols and practices.