Workplace Coordinator

Cushman & Wakefield • Germantown, MD

21h

About The Position

The Workplace Coordinator, described in the posting as an Experience Specialist, supports Cushman & Wakefield’s onsite account team in creating and implementing a client-specific workplace experience program. The program uses technology, workplace design, amenities, services, and employee data to foster engagement and retention and help employees feel productive, healthy, and happy in a frictionless workplace. The role handles day-to-day program tasks and initiatives, partnering with cross-functional teams and supporting facilities management and operations in a fast-paced environment. The ideal candidate is hospitality-focused, collaborative, self-starting, positive, and effective at communicating and helping people.

Requirements

• At least 5 years of related work experience in real estate services, travel or hospitality, brand or product management, management consulting, or change management.
• Four-year college or university degree.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to use laptops, mobile devices, and wireless technologies.
• Strong business acumen.
• Comfort corresponding with executive-level clients and interacting with people at all levels.
• Detail-oriented, confident, self-starting, and exceptionally organized.
• A can-do mentality and ability to act with minimal information.
• Integrity, accountability, self-awareness, and a strong work ethic.
• Ability to work under pressure while remaining calm.
• Exceptional emotional intelligence and empathy.

Responsibilities

• Work with Facilities Management, Design, Strategy, and Communications teams to build and implement client-specific programs that deliver exceptional workplace experiences.
• Collaborate with cross-functional teams to gather quantitative and qualitative Voice of the Customer data about service needs, and share information with leadership and partner teams.
• Lead hospitality training for onsite Cushman & Wakefield service teams so they assist employees and guests courteously and promptly.
• Help implement experience-related guidelines, best practices, and standards for employees and cross-functional service teams.
• Evaluate and identify ways to streamline and improve service delivery and the employee experience.
• Support short- and long-term tactical plans and programs for workplace amenities and services, based on strategic plans and user data.
• Assess space readiness and ensure workspaces, conference rooms, and offices are ready for employees.
• Identify needed workplace repairs, maintenance, and updates.
• Address employee complaints, questions, concerns, and suggestions, and follow up when needed.
• Provide white-glove service to executives and key stakeholders and promptly follow up on issues and requests.
• Communicate program goals and vision through storytelling, supporting data, and business cases.
• Support the development of case studies that showcase RIO and impact.
• Project an approachable and professional image in appearance, manner, and demeanor.
• Help develop building initiatives designed to create connections between occupants.
• Deliver results related to employee experience and customer satisfaction KPIs.

Benefits

• Eligible employees may enroll in health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level