Workplace Coordinator

Cushman & Wakefield•Herndon, VA

2d•$23 - $27•Onsite

About The Position

The Workplace Experience Coordinator is an onsite frontline team member who helps employees feel productive, engaged, and supported in a dynamic workplace. Assigned to a dedicated zone or building, the coordinator is the first point of response for employee questions and needs and ensures that spaces are ready for daily use. The role proactively identifies and addresses workplace issues before they affect employees, while providing a high-quality experience to employees and visitors. The successful candidate is collaborative and self-starting, enjoys solving problems, communicates effectively, and delivers elevated customer service. The position also serves as a workplace ambassador, with knowledge of the spaces, services, and amenities, and includes basic reception and front-of-house administrative duties. The stated compensation range is $23.35–$27.465384. Eligible employees may enroll in benefit programs, subject to eligibility and applicable terms.

Requirements

At least 2 years of related work experience in real estate services, travel or hospitality, retail, or customer service, or a college degree.
Comfort corresponding with executive-level clients and interacting with people at all levels.
Emotional intelligence and empathy.
Strong organizational skills, attention to detail, confidence, and self-direction.
A proactive, can-do approach and ability to act with minimal information.
Integrity, accountability, self-awareness, a strong work ethic, and business acumen.
An approachable and professional appearance, manner, and demeanor.
Ability to work under pressure while remaining calm.
Proficiency with Microsoft Suite and comfort learning proprietary technology tools.

Responsibilities

Provide high-touch workplace support, including tools, information, assistance, and wayfinding.
Welcome employees and guests and create a positive, professional first impression.
Build and maintain trusted relationships with end users and cross-functional colleagues.
Respond to user questions, troubleshoot issues, and follow up as needed.
Assess space readiness and ensure workspaces, conference rooms, and offices are equipped, stocked, reset, and ready for employees.
Proactively submit work orders for repairs, maintenance, or broken or missing furniture before users are affected.
Educate employees and visitors about equipment, processes, space use, workplace protocols, and etiquette.
Address employee complaints, questions, concerns, and suggestions, and follow up when needed.
Collect quantitative and qualitative voice-of-customer information about service needs and share it with managers as relevant.
Follow escalation protocols and understand the responsibilities of cross-functional teams.
Identify and escalate process-improvement opportunities and collaborate on new solutions.
Serve as a workplace ambassador with knowledge of spaces, services, and amenities.
Perform basic reception and front-of-house administrative duties, welcome guests and employees, and maintain security protocols and practices.