Workplace Coordinator

Cushman & Wakefield•Germantown, MD

2d•$23 - $27

About The Position

The Workplace Coordinator supports Cushman & Wakefield’s onsite account team in creating and delivering a client-specific workplace experience program. The program uses technology, workplace design, amenities, services, and employee data to promote engagement and retention and help employees feel productive, healthy, and happy in a frictionless workplace. The role handles day-to-day program tasks and initiatives and partners with cross-functional teams to implement meaningful solutions. The ideal candidate is hospitality-focused, collaborative, positive, communicative, and able to support facilities management and operations professionals in a fast-paced environment. The coordinator gathers and shares quantitative and qualitative employee feedback, helps develop and implement service standards and hospitality training, assesses workplace readiness, and responds to employee needs. The role also supports workplace amenities and service planning, building initiatives that connect occupants, executive and stakeholder support, and the measurement and communication of employee experience and customer satisfaction results.

Requirements

At least 5 years of related work experience in real estate services, travel or hospitality, brand or product management, management consulting, or change management.
Four-year college or university degree.
Competency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to use a laptop, mobile devices, and wireless technologies.
Strong business acumen.
Comfort corresponding with executive-level clients and interacting with people at all levels.
Detail-oriented, confident, self-starting, and exceptionally organized.
A can-do mentality and ability to act with minimal information.
Integrity, accountability, self-awareness, and a strong work ethic.
Ability to work under pressure while remaining calm.
Exceptional emotional intelligence and empathy.

Responsibilities

Work with Facilities Management, Design, Strategy, and Communications teams to build and implement client-specific programs that deliver exceptional workplace experiences.
Collaborate with cross-functional teams to gather quantitative and qualitative Voice of the Customer data, capture service needs, and share information with leadership and partner teams.
Lead hospitality training programs for onsite service teams so employees and guests are greeted courteously and receive timely, hands-on assistance when needed.
Help implement experience-related guidelines, best practices, and standards for employees and cross-functional service teams.
Evaluate and identify ways to streamline and enhance service delivery and the employee experience.
Support short- and long-term tactical plans and programs for workplace amenities and services, using strategic plans and user data.
Regularly assess space readiness and ensure workspaces, conference rooms, and offices are ready for employees.
Proactively identify workplace repairs, maintenance, and updates that are needed.
Address employee complaints, questions, concerns, and suggestions, and follow up when needed.
Provide white-glove service to executives and key stakeholders, with prompt and efficient follow-up on issues and requests.
Help communicate program goals and vision through storytelling, supporting data, and business cases.
Support development of case studies that showcase RIO and impact.
Maintain an approachable and professional image in appearance, manner, and demeanor.
Help develop building initiatives designed to create connections between occupants.
Deliver results related to employee experience and customer satisfaction KPIs.