Workplace Coordinator
About The Position
The Workplace Experience Coordinator is an onsite frontline team member who helps employees feel productive, engaged, and supported in a dynamic workplace. The coordinator is responsible for a dedicated zone or building, serving as the first point of response for employee questions and needs and ensuring that spaces are ready for daily use. The role proactively identifies and resolves workplace issues before they affect employees and provides an elevated customer experience to employees and visitors. The position calls for a collaborative, self-starting problem solver with strong communication skills. It combines employee and guest support, space-readiness checks, workplace guidance, basic reception and administrative duties, and coordination with cross-functional teams.
Requirements
- At least 2 years of related work experience in real estate services, travel or hospitality, retail, or customer service, or a college degree.
- Comfort corresponding with executive-level clients and interacting with people at all levels.
- Exceptional emotional intelligence and empathy.
- Strong organizational skills, attention to detail, and self-starting ability.
- Proactive, can-do approach and ability to act with minimal information.
- Integrity, accountability, self-awareness, strong work ethic, and business acumen.
- Approachable, professional appearance, manner, and demeanor.
- Ability to work under pressure while remaining calm.
- Ability to use Microsoft Suite and willingness to learn proprietary technology tools.
Responsibilities
- Provide high-touch workplace support, including tools, information, assistance, and wayfinding.
- Welcome employees and guests and provide a positive, professional first impression.
- Build and maintain trusted relationships with end users and cross-functional colleagues.
- Respond to user questions, troubleshoot issues, and follow up as needed.
- Assess space readiness and ensure workspaces, conference rooms, and offices are equipped, stocked, reset, and ready for employees.
- Proactively submit work orders for repairs, maintenance, and broken or missing furniture before users are affected.
- Educate employees and visitors about equipment, processes, space use, workplace protocols, and etiquette.
- Address employee complaints, questions, concerns, and suggestions, and conduct follow-up when needed.
- Gather quantitative and qualitative voice-of-the-customer information and share relevant findings with managers.
- Follow escalation protocols and understand cross-functional teams’ responsibilities.
- Identify process-improvement opportunities, escalate them to the manager, and collaborate on solutions.
- Act as a workplace ambassador with knowledge of spaces, services, and amenities.
- Handle basic reception and front-of-house administrative duties, welcome guests and employees, and maintain security protocols and practices.
Benefits
- Eligible employees may enroll in health, vision, and dental insurance programs.
- Flexible spending accounts and health savings accounts.
- Retirement savings plans.
- Life and disability insurance programs.
- Paid and unpaid time away from work.
- Competitive pay, subject to eligibility factors.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
