Workplace Coordinator

Cushman & Wakefield•San Diego, CA

4d•Onsite

About The Position

The Workplace Experience Coordinator is a member of the onsite frontline team who supports employees and visitors in a dedicated zone or building. The role helps ensure employees feel productive, engaged, and supported in a dynamic workplace by responding to questions and needs, maintaining daily space readiness, and proactively identifying issues before they affect employees. The coordinator provides an elevated customer experience, serves as a workplace ambassador with knowledge of the spaces, services, and amenities, and performs basic reception and front-of-house administrative duties. The role requires collaboration, problem-solving, strong communication, empathy, organization, and the ability to remain calm under pressure. Cushman & Wakefield offers eligible employees a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work. Compensation is $23.35–$27.465384, subject to factors including location, experience, job type, and applicable collective bargaining agreements. The company will not pay less than minimum wage for this role.

Requirements

At least 2 years of related work experience in real estate services, travel or hospitality, retail, or customer service, or a college degree.
Strong communication skills, including comfort corresponding with executive-level clients and interacting with people at all levels.
Emotional intelligence and empathy.
Strong organization and attention to detail; confidence and ability to work independently.
Proactive, can-do attitude and ability to act with minimal information.
Integrity, accountability, self-awareness, strong work ethic, and business acumen.
Approachable and professional appearance, manner, and demeanor.
Ability to work under pressure while remaining calm.
Proficiency with Microsoft Suite and comfort learning proprietary technology tools.

Responsibilities

Provide high-touch support to employees, including tools, information, wayfinding, and other assistance.
Welcome employees and guests, creating a positive and professional first impression.
Build and maintain trusted relationships with end users and cross-functional colleagues.
Respond to user questions, troubleshoot issues, and follow up as needed.
Assess space readiness and ensure workspaces, conference rooms, and offices are equipped, stocked, reset, and ready for employees.
Proactively submit work orders for repairs, maintenance, or broken or missing furniture before users are affected.
Educate employees and visitors about equipment, processes, space use, workplace protocols, and etiquette.
Address employee complaints, questions, concerns, and suggestions, and follow up when needed.
Collect quantitative and qualitative customer feedback about service needs and share relevant information with managers.
Follow escalation protocols and understand cross-functional teams’ responsibilities.
Identify process improvement opportunities, escalate them to the manager, and collaborate on solutions.
Serve as a workplace ambassador with knowledge of spaces, services, and amenities.
Perform basic reception and front-of-house administrative duties, welcome guests and employees, and maintain security protocols and practices.