Workplace Facilities Coordinator

Rapid7 • Arlington, VA

9d • Onsite

About The Position

Rapid7 is seeking an energetic and organized Workplace Experience Coordinator to support daily operations and elevate employee and visitor experiences at its Arlington, Virginia office, which operates in a fully onsite model. The role coordinates core facilities functions, oversees onsite security protocols, and manages local workplace programs to create a safe, efficient, and welcoming environment.

The position is part of the Global Real Estate & Workplace Experience organization, a corporate-led, globally distributed team that operates and maintains physical offices, shapes company culture, and creates spaces where employees and visitors can thrive. The coordinator oversees day-to-day operations and employee experience at the Arlington office, including facilities, reception, security, vendors, supplies, budgets, onboarding, communications, and space planning.

Requirements

• 1–3 years of experience in workplace operations, facilities management, or corporate services in a professional office environment.
• Working knowledge of Building Management Systems (BMS), MEP infrastructure basics, and day-to-day vendor management principles.
• Ability to take ownership and hold oneself and vendor partners accountable for outcomes and high service standards.
• Ability to make efficient decisions to resolve daily workplace challenges and maintain operational momentum.
• Clear, thoughtful, and transparent communication across face-to-face, email, and digital messaging channels.
• Ability to navigate changing priorities and ambiguity, take initiative, and adapt in a fast-paced environment.
• Analytical capability to evaluate occupancy, service tickets, and operational data to inform decisions.
• Proficiency with Google Workspace, ticketing systems, and workplace management tools such as OfficeSpace or Brivo.
• Self-awareness and an approachable, service-oriented mindset when adapting to group dynamics.
• Ability to embody the company’s core values and contribute to a culture of excellence.

Responsibilities

• Keep the physical office safe, clean, functional, and organized through weekly walkthroughs and preventive maintenance coordination.
• Coordinate customer site visits, host onsite company events, and oversee security protocols for the onsite Security Operations Center (SOC).
• Provide front desk reception, distribute badges, manage visitors, and oversee physical security processes.
• Manage local facilities vendor relationships, including coordination with property management, building security, janitorial teams, and maintenance contractors.
• Track operational supply inventory and local office budgets, and review routine site service expenses.
• Support new-hire onboarding through facility orientations, desk setups, and building tours.
• Create and distribute timely internal office communications through appropriate channels.
• Handle routine space planning, seating allocation requests, and office moves-adds-changes (MAC).
• Collaborate across functions to deliver sustainable workplace improvements and maintain high service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed