Workplace Experience & Safety Lead

KEEN Footwear • Portland, OR

3d • Onsite

About The Position

The Workplace Experience & Safety Lead coordinates Workplace operations, assigned programs, and safety initiatives while helping guide the team’s service delivery, operational priorities, and continuous improvement. The role owns results for assigned programs and services, identifies operational gaps, and drives improvements within established objectives. The position is based in the Portland, Oregon area and follows an onsite, in-person work model, generally working on-site five days per week, with flexibility based on business and team needs. Employees are expected to reside within a reasonable commuting distance of the Portland office. Travel may be required up to 5% of the time.

The role coordinates day-to-day Workplace operations, provides delegated guidance and task coordination to Workplace staff, and helps organize workplace and community events. It supports premium hospitality for leadership, guests, and vendors; coordinates Workplace vendors; and owns assigned programs and services. The position also helps improve Workplace systems and processes, monitors service delivery, coordinates follow-through on service commitments, and supports workplace safety through established procedures, hazard and incident escalation, training, and emergency preparedness activities.

KEEN is a values-led, independently owned Portland brand founded in 2003. The company describes its mission as creating original and versatile products, improving lives, and inspiring outdoor adventure. It reports donating more than $18 million to nonprofit organizations and causes, including conservation efforts, and emphasizes responsible outdoor recreation, reducing impact, and supporting communities. KEEN states that it values a more just and equitable future and recognizes the traditional territories of Indigenous peoples. Fuerst Group, KEEN, and Chrome are equal opportunity employers that value an inclusive and diverse community.

Requirements

• High school diploma or GED required.
• Three years of experience in a customer-facing environment, workplace operations, hospitality, or a related field required.
• One year of experience or foundational knowledge in workplace safety.
• Demonstrated ability to provide day-to-day work direction and coordinate operational priorities within a team environment.
• Strong hospitality and customer service focus, with the ability to support a welcoming and responsive workplace experience.
• Working knowledge of workplace safety and security practices and ability to support related programs and procedures.
• Ability to manage multiple priorities and assignments in a fast-paced, service-oriented environment.
• Ability to prioritize work and respond effectively to interruptions, changing needs, and fluctuating workloads.
• Effective written and verbal communication skills.
• Ability to follow through on service requests, operational tasks, and assigned projects.
• Ability to learn and effectively use technology and systems that support workplace operations, tracking, reporting, and service delivery.
• Sound judgment and ability to identify issues requiring escalation to the Senior Workplace Manager.
• Ability to work independently and collaboratively as part of a team.

Nice To Haves

• One year of experience providing work direction, coordinating operations, or serving in a lead or supervisory capacity is preferred.
• Equivalent combinations of experience and education may substitute on a year-for-year basis when they clearly indicate the ability to perform the essential functions.

Responsibilities

• Coordinate day-to-day Workplace operations by prioritizing service requests, maintaining staffing coverage, and supporting resolution and completion of requests.
• Provide day-to-day guidance and task coordination for Workplace staff within delegated authority and support the team in meeting service commitments.
• Organize and execute workplace and community events and support consistent, high-quality service from Workplace staff.
• Own assigned Workplace programs and services and support implementation and continuous improvement of Workplace systems, service processes, and operational programs.
• Coordinate cross-functional planning as needed for Workplace and community events, including tracking event requests and food and beverage needs.
• Deliver premium hospitality experiences for leadership, guests, and vendors.
• Coordinate Workplace vendors and maintain positive business relationships.
• Monitor service delivery, identify operational gaps, and coordinate team resources and follow-through to support Workplace service commitments.
• Follow established safety procedures; identify and escalate hazards or incidents; and participate in required safety training and emergency preparedness activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED