Workplace Solutions - Digital Experience Lead

JPMorgan Chase & Co. • New York, NY

12h

About The Position

J.P. Morgan Workplace Solutions is seeking an experienced Digital Experience Lead to lead the strategy, development, and ongoing evolution of its web presence. The role leads a multidisciplinary team spanning web development, user experience, content, technology, and analytics, and is responsible for delivering high-quality digital experiences across an enterprise WordPress-based web ecosystem.

The position balances day-to-day ownership of web platforms with strengthening capabilities, modernizing operating practices, and preparing the platform for future evolution, potentially including a move to an enterprise CMS or digital experience platform. The successful candidate sets a clear vision while remaining involved in execution and partners across Marketing, Product, Technology, Design, and other functions to turn business priorities and user needs into intuitive, effective, and measurable digital experiences.

Requirements

• Extensive experience in web, digital experience, or digital product disciplines, including leading complex web platforms and multidisciplinary teams.
• Experience leading or serving as functional lead for a CMS replatforming or migration, including content, information architecture, SEO and redirects, analytics, and tagging.
• Hands-on experience operating an enterprise WordPress environment, including theme and plugin governance, performance management, release and patch management, and security posture.
• Experience delivering authenticated and gated web experiences, such as SSO and entitlements, and integrating a CMS with downstream systems and marketing technology.
• Strong understanding of modern web development, CMS platforms, and web technologies, with the ability to work effectively across technical and business teams.
• Deep knowledge of UI/UX, responsive design, information architecture, accessibility, and user-centered design principles.
• Experience leading complex web initiatives end to end, from strategy and requirements through design, development, launch, and optimization.
• Ability to develop a strategic roadmap while managing day-to-day priorities and delivery.
• Deep expertise in accessibility, SEO, site performance, measurement and optimization operating models, and web analytics, including using data and insights to drive improvements.
• Proven experience leading and developing high-performing digital or multidisciplinary teams.
• Demonstrated ability to influence and build alignment across business, marketing, product, creative, and technology stakeholders.
• Strong communication and presentation skills, including the ability to articulate digital strategy, priorities, and outcomes to senior audiences.
• Ability to operate effectively in a fast-moving, complex environment and drive change while maintaining a high standard of execution.

Nice To Haves

• Experience in financial services, fintech, B2B technology, or another complex or regulated industry.
• Experience with enterprise CMS or digital experience platforms, such as Adobe Experience Manager, including evaluating, implementing, or migrating to them.
• Knowledge of personalization, customer data platforms, and advanced digital analytics.
• Experience with design systems and component-based web development.
• Understanding of emerging applications of AI and automation across web development, content management, and digital experiences.
• Experience managing external agencies, development partners, or technology vendors.

Responsibilities

• Own the day-to-day health and technical delivery of the enterprise WordPress platform and broader web ecosystem, including theme and plugin governance, performance, release and patch management, and security posture.
• Partner with technology teams to build scalable and reliable digital experiences.
• Lead CMS integrations with downstream systems and marketing technology, including CRM, marketing automation, analytics, and tagging.
• Deliver and evolve authenticated and gated experiences, including SSO and entitlement-based access, in partnership with Technology and Security.
• Assess platform needs and readiness for replatforming and lead or serve as functional lead for a CMS migration, covering content, information architecture, SEO and redirects, and analytics and tagging continuity.
• Lead the web strategy, roadmap, and day-to-day operations, evolving technology, capabilities, and the operating model to scale with business needs.
• Manage and develop a multidisciplinary web team, setting priorities, accountabilities, and standards while encouraging collaboration and continuous improvement.
• Establish governance, prioritization, and delivery processes for web development, publishing, quality assurance, and ongoing maintenance.
• Manage agency, vendor, and technology partner relationships as appropriate.
• Champion UI/UX and user-centered design to create intuitive, consistent, accessible experiences tailored to audience needs.
• Establish and evolve design systems, web standards, and reusable components to improve quality, consistency, and speed to market.
• Own web analytics, measurement, and optimization, developing a repeatable operating model and driving best practices in SEO, accessibility, performance, information architecture, and conversion optimization.
• Identify opportunities to apply AI, automation, personalization, and emerging technologies to improve digital experiences and operations.
• Partner with Marketing, Product, Content, and other stakeholders to translate business strategy into digital experiences.
• Define success measures and communicate web performance, priorities, and opportunities to senior stakeholders.
• Ensure web experiences comply with applicable brand, accessibility, privacy, security, and control requirements.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed