Manager, Digital Workplace & Employee Experience

MGIC • Milwaukee, WI

1d • $109,990 - $186,990

About The Position

MGIC is seeking a people-focused leader to oversee its Digital Workplace function. The role is responsible for the strategy, delivery, and continuous improvement of workplace technologies and employee-facing services, with the goal of ensuring a secure, reliable, and productive employee experience. The Manager leads a high-performing team and partners across IT, the business, and external vendors to deliver modern workplace services and drive operational excellence through service ownership, automation, standardization, and continuous improvement.

Requirements

• At least 7 years of experience in IT, Digital Workplace, End User Computing (EUC), Service Management, or related technology leadership roles.
• At least 3 years of people leadership experience.
• Experience leading workplace technology services in a cloud-first environment.
• Strong communication, stakeholder management, and relationship-building skills.
• Proven ability to drive operational excellence, service improvements, and organizational change.
• Experience managing vendors, budgets, and service roadmaps.

Nice To Haves

• Experience with Microsoft 365, Teams, SharePoint Online, OneDrive, and related productivity platforms.
• Experience supporting endpoint computing, VDI, voice and telephony services, and meeting room technologies.
• Familiarity with Microsoft Intune, Microsoft Entra ID, and modern endpoint management practices.
• Knowledge of ITIL, Agile, Lean, and SRE principles.
• Experience using automation to improve service delivery and efficiency.

Responsibilities

• Lead the Digital Workplace function and employee technology experience.
• Own workplace services, including Microsoft 365, Teams, SharePoint, endpoint computing, virtual desktop infrastructure (VDI), voice, and meeting room technologies.
• Build relationships across IT, the business, and vendor partners to align services with organizational needs.
• Drive operational excellence, service performance, and continuous improvement through metrics, automation, service management practices, and employee feedback.
• Lead and develop a high-performing team focused on service excellence and accountability.
• Manage service roadmaps, technology lifecycles, vendors, budgets, and strategic initiatives.

Benefits

• Competitive salary and pay-for-performance bonus.
• 401(k) with company match.
• Profit sharing.
• Health Savings Account (HSA).
• Wellness program.
• On-site fitness center and classes at the corporate office.
• Paid time off and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed