Workplace Experience Manager

Doctronic•New York, NY

6d•$120,000 - $140,000•Onsite

About The Position

Doctronic is hiring a Workplace Experience Manager to own the day-to-day employee experience in its New York City office and help keep leadership’s time, communication, and priorities running smoothly as the company grows. The role is the first point of contact for office visitors and works closely with the executive team. The manager oversees office operations, including vendors, the office budget, building coordination, facilities issues, deliveries, mail, and kitchen supplies. They also support employee experience through events, offsites, expenses, company swag, in-person interviews, onboarding, and employee needs in the office. The role includes coordinating senior-team calendars and recurring meetings, and requires discretion when handling confidential information. The position is in-office Monday through Thursday in NYC.

Requirements

At least 8 years of experience as an Office Manager or Executive Assistant supporting C-level leadership, ideally at a fast-moving company.
Experience as an office manager with team support among the responsibilities.
Exceptional organizational skills and the ability to manage competing priorities without overlooking details.
Strong written and verbal communication skills and a polished, professional presence.
A high degree of discretion and sound judgment when handling sensitive or confidential information.
Comfort operating in ambiguity and building processes where none exist.
Proficiency with common productivity and calendar tools, including Google Workspace, Slack, Notion, and expense platforms.
Strong use of AI to streamline tasks, improve processes, and reduce mistakes.

Nice To Haves

Experience supporting teams in preparing materials for recurring meetings such as monthly KPI meetings and all-hands meetings, ideally with the help of AI.
Familiarity with IT and security in offices.

Responsibilities

Manage office vendors, including IT, food, and janitorial providers.
Manage the office budget.
Coordinate with the building and address urgent office issues in person, including facilities problems.
Manage package deliveries, including breaking down boxes as needed.
Determine the approach to snacks, stock the kitchen, and empty the dishwasher.
Manage incoming mail and distribute it to the appropriate team members.
Serve as the first friendly point of contact for office visitors.
Support New York team events, such as happy hours and lunches.
Review and approve larger team expenses through Ramp.
Research vendors for upcoming events.
Support ordering and distribution of company swag.
Plan and execute internal events, offsites, and team gatherings, including logistics and budget management.
Partner on senior-team and company-wide offsites.
Periodically coordinate senior-team calendars for larger or time-sensitive meetings.
Coordinate standing quarterly review meetings.
Support in-person interview scheduling and conference-room coordination.
Support onboarding and new-hire orientation.
Address employee needs within the office, such as noise and allergies.
Handle confidential and sensitive information with discretion.
Surface in-person employee needs to HR.