Office Manager, Workplace Experience

OpenTable • San Francisco, CA

4d • Onsite

About The Position

The Office Manager, Workplace Experience creates a high-quality in-office experience that helps employees focus on their work and connect with one another. The role manages daily office operations, events, facilities, vendors, food and beverage, supplies, shipping and mail, and office hospitality. It also works with global Workplace colleagues and local teams to support workplace programs, employee needs, safety, and office functionality.

The position is based in San Francisco and requires working onsite five days a week. Early or after-hours work may be needed. The role may also require communications outside conventional business hours to collaborate across time zones, respond to restaurant partners, or address urgent matters.

OpenTable describes its culture as welcoming and inclusive, with a focus on hospitality and employee well-being. The company offers compensation and benefits that include an annual cash bonus, health benefits, paid time off, parental leave, career development resources, mental-health support, and other perks.

Requirements

• At least 3 years of experience in workplace experience or workplace operations in a corporate environment.
• Ability to lift 40 pounds.
• Ability to maintain professionalism and discretion.
• Strong organizational skills and attention to detail.
• Strong verbal, written, and listening communication skills.
• Strong interpersonal skills; a professional, friendly demeanor; and a desire to assist others and face challenges directly.
• Strong time-management skills, with the ability to set priorities and meet timelines.
• A hospitality mindset.
• Collaborative approach to teamwork.
• Proactive, quick-thinking, forward-looking approach, with the ability to anticipate others’ needs.
• Ability to balance multiple detailed tasks independently and adapt to changing roles and priorities.
• Flexible, positive, upbeat attitude and a willingness to take initiative and roll up one’s sleeves.
• Proficiency with Mac or Windows operating systems, Slack, and Google Suite apps.
• Ability to work onsite at the San Francisco office five days a week and as needed early or after hours.

Nice To Haves

• Experience with office moves and build-outs.
• Experience rolling out workplace programs.
• Experience in facilities management.
• Experience working in large-scale offices of 60 or more people is preferred.

Responsibilities

• Collaborate and participate across the global Workplace network.
• Create a positive, engaging, and inclusive workplace experience where employees can do their best work.
• Manage ongoing office operations and maintain a clean, organized, and functional environment for employees and visitors.
• Manage office vendors, including existing contracts and developing new relationships.
• Manage onsite food and beverage catering, including snacks and lunches.
• Oversee and order office supplies and manage shipping and mail distribution.
• Provide light assistance to co-locations and the virtual community.
• Plan, coordinate, and execute company community outings and in-office events, including decorations, setup, and breakdown; partner with IT for audiovisual needs.
• Maintain the office calendar and Wiki page.
• Collaborate with the Office Lead to build and present monthly house meetings.
• Partner with Events teams to localize workplace programs and initiatives, including Do Good Week, Sustainability, Diversity & Inclusion, All Hands, and offsites.
• Coordinate with IT and P&C on new-hire equipment setup and collection.
• Identify opportunities to improve the office environment, operational standards, and processes.
• Partner with the Regional People Partner on incidents and return-to-work processes.
• Assist local office leadership with ad hoc administrative tasks.
• Respond promptly and appropriately to emergencies and urgent issues.
• Act as Floor Warden for local life-safety drills and events.
• Partner with Real Estate on facilities and office-footprint operations, including safety procedures, physical security protocols, office moves and refurbishments, repairs, furniture, power, lighting, and pantry equipment.
• Perform other responsibilities as directed by the Workplace Manager.

Benefits

• Annual cash bonus and additional compensation eligibility.
• Health benefits.
• Flexible spending account.
• Retirement benefits.
• Life insurance.
• Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays, and paid holidays.
• Parental leave and benefits.
• Company-paid therapy sessions through SpringHealth.
• Company-paid Headspace subscription.
• Annual company-wide week off.
• Paid parental leave.
• Generous paid vacation and time off for birthdays.
• Paid volunteer time.
• Development dollars.
• Leadership development.
• Access to thousands of on-demand e-learning courses.
• Travel discounts.
• Employee Resource Groups.
• Free lunch two days per week.
• Downtown San Francisco office near Embarcadero MUNI and BART stations.
• Building amenities, including a gym and bike parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed