Workplace Experience & IT Manager

Mojo Supermarket•New York, NY

13h•$100,000 - $125,000

About The Position

Mojo Supermarket is seeking a highly organized, hands-on Workplace Experience & IT Manager to own the day-to-day operations and experience of its New York office, manage in-office events and hospitality, and serve as the internal owner of technology operations. The role combines workplace and facilities management, event execution, hospitality, IT vendor oversight, employee technology lifecycle management, onboarding and offboarding operations, and non-production business travel coordination. The manager will coordinate with a managed IT service provider rather than personally handling advanced technical work. They will manage requests, equipment and access, track issues through resolution, maintain documentation and inventory, and ensure external partners meet business needs. The position also calls for creating and improving systems and processes, anticipating operational needs, and ensuring the workplace, events, technology, and related details run smoothly. Mojo Supermarket is a fully integrated agency whose creative philosophy is “Break your Brain Good.” The company combines strategic thinking and bold creative to help brands address business challenges, with clients including TikTok, Burger King, Chase, DoorDash, and Ruggable.

Requirements

Experience as a workplace, office operations, facilities, hospitality, events, or business operations professional.
Ability to take initiative, work independently, and follow tasks through without day-to-day direction.
Exceptional organization and ability to balance planned priorities with unexpected workplace needs.
A hospitality mindset, including anticipating needs, attention to detail, and care for employee and guest experience.
Experience planning and executing employee events, office programming, or hospitality.
Comfort managing external IT providers and technology vendors, with sufficient technical fluency to understand and communicate issues and ensure they are resolved.
Strong vendor, timeline, detail, and budget management skills.
Calm, resourceful, clear, confident, and discreet in a fast-moving, entrepreneurial environment.

Nice To Haves

Experience in an agency, creative company, startup, hospitality environment, or similarly fast-moving organization.
Experience managing a managed service provider (MSP) or outsourced IT partner and familiarity with Google Workspace, SaaS administration, or device management.
Experience producing internal events, client gatherings, or branded experiences.
Experience supporting workplace projects, office moves, buildouts, security, or compliance initiatives.

Responsibilities

Own the day-to-day operation and readiness of Mojo’s New York office, including facilities, repairs, access, conference rooms and AV, seating, supplies, food and beverage, mail, and deliveries.
Manage relationships with the building, cleaning team, maintenance providers, security, and other workplace vendors.
Maintain appropriate workplace safety, emergency, and operational procedures; identify issues and drive them through resolution.
Plan and execute recurring in-office programming, employee gatherings, company meetings, celebrations, client gatherings, and other events, including vendors, catering, AV, setup, breakdown, budgets, and run-of-show.
Create a welcoming hospitality experience for employees, candidates, clients, partners, and guests; partner with People & Culture and other teams on programming objectives.
Manage workplace, hospitality, and event vendor relationships and support occasional events outside standard office hours.
Serve as the primary internal owner of the managed IT provider and other technology vendors, track issues to resolution, and hold partners accountable for service levels.
Manage the employee technology lifecycle, including equipment purchasing, provisioning, replacement, repair, recovery, and asset inventory.
Coordinate employee account creation, access changes, and deactivation with appropriate partners.
Oversee workplace technology such as internet, Wi-Fi, printers, conference-room AV, telecommunications, and related systems.
Maintain documentation of systems, vendors, contracts, licenses, renewals, costs, processes, and escalation paths.
Partner with leadership and external providers on security, compliance, device management, and other IT initiatives, translating business needs into clear requests.
Track workplace, event, and technology spending; review invoices, track renewals, and identify opportunities to improve service or reduce costs.
Own workplace and technology onboarding and offboarding, coordinating equipment, system and building access, workspace readiness, equipment collection, access removal, and asset tracking with People & Culture.
Coordinate non-production business travel, including flights, hotels, ground transportation, itineraries, approvals, costs within policy, changes, and booking documentation in partnership with travelers and Finance.
Continuously improve workplace systems, processes, programming, and the overall in-office experience; anticipate needs and bring forward solutions and recommendations.