Workplace Experience Manager

Academia.edu • San Francisco, CA

6d • $90,000 - $115,000 • Onsite

About The Position

Academia.edu is seeking a Workplace Experience Manager to oversee office operations and create a workplace that reflects the company’s values and culture. Reporting to the SVP of People Operations, this role manages office services, facilities, employee experience, basic technology support, vendor relationships, and financial administration. The role is based in the Financial District of San Francisco and requires working in the office five days a week.

Requirements

• At least 4 years of experience in facilities management, office operations, or workplace experience.
• Proven track record managing vendor relationships and service contracts.
• Experience with budget management, cost control, and vendor negotiation.
• Hands-on experience with basic IT troubleshooting and technology support.
• Proactive problem-solving mindset and attention to detail.
• Experience supporting a hybrid workforce and virtual collaboration tools.
• Strong communication skills for interacting with all levels of the organization and vendors.
• Customer service experience focused on employee satisfaction.

Responsibilities

• Manage weekly food orders, replenish snacks, and coordinate with the lunch caterer.
• Maintain and improve the physical office environment, including conference rooms, storage areas, and shared spaces.
• Coordinate maintenance and repairs to minimize office disruptions.
• Conduct regular safety assessments and improve emergency procedures, first aid kits, and workplace safety training.
• Identify opportunities to improve in-office and remote employee experiences.
• Develop initiatives that strengthen connection and collaboration between in-person and remote employees.
• Coordinate office events and celebrations that strengthen company culture and bring teams together.
• Partner with executives by anticipating needs, acting proactively, and communicating confidently.
• Provide first-line technical support for basic hardware, software, and connectivity issues.
• Administer company-wide tools such as Google Workspace, Zoom, and Slack.
• Maintain conference room technology, booking systems, room setups, printers, video conferencing equipment, and TV displays.
• Collaborate with IT consultants to optimize network performance and troubleshoot connectivity issues.
• Manage office access through building keycard systems, visitor management, and security protocols.
• Build relationships with building management and external vendors; oversee billing, contract renewals, reporting, and budget tracking.
• Analyze quarterly spending reports and identify opportunities to optimize processes, reduce costs, and increase efficiency.
• Oversee office supplies and inventory to ensure teams have what they need.

Benefits

• 100% employer-paid medical, dental, and vision insurance for employees and dependents.
• 21 paid vacation days, 12 paid company holidays, and unlimited sick days.
• Paid parental leave and other leaves for life’s needs.
• Six-week paid sabbatical every four years.
• Flexible daily schedules within a hybrid work environment.
• Annual remote-office budget and monthly work-from-home internet stipend.
• 401(k) plan.
• Stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed