Lead Digital Workplace Engineer

Valvoline Global

6d•Remote

About The Position

The Lead Digital Workplace Engineer serves as the technical owner of Valvoline Global's endpoint platform and provides leadership for endpoint engineering services. The role is accountable for endpoint strategy, architecture, engineering governance, security, compliance, service reliability, lifecycle management, and continuous improvement across endpoint technologies. It establishes platform standards, drives modernization initiatives, develops engineering talent, and ensures endpoint services support business operations while meeting security and compliance objectives. The role partners with Cyber Security, Enterprise Architecture, Infrastructure, Service Management, Digital Workplace Operations, the Service Desk, vendors, and business stakeholders to deliver a secure, scalable, and supportable endpoint environment. The position leads endpoint platform strategy and operations across Windows, macOS, iOS/iPadOS, Android, Microsoft Intune, Windows Autopilot, and related digital workplace technologies. It sets roadmaps and engineering standards, leads endpoint security and compliance work, guides engineering activities, oversees incident response and service reliability, and implements automation and modernization capabilities. It also coaches and guides a small team of engineers while remaining actively engaged in strategy, architecture, engineering, and delivery. The role operates in a remote office environment with frequent computer and collaboration-tool use. It may involve occasional lifting or moving of equipment weighing up to 30 pounds, work outside normal business hours for scheduled changes, global coordination, or critical incidents, and up to 15% domestic and international travel.

Requirements

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related discipline; equivalent combinations of education, military service, certifications, and relevant professional experience may be considered.
Minimum 10 years of progressive experience in endpoint engineering, digital workplace engineering, enterprise mobility, systems engineering, or related infrastructure disciplines.
Minimum 3 years of experience providing technical leadership for enterprise engineering teams, including engineering standards, technical direction, modernization initiatives, project leadership, or direct supervision of technical staff.
Demonstrated experience owning or leading an enterprise endpoint platform, including strategy, architecture, governance, lifecycle management, service reliability, and operational performance.
Deep experience with Microsoft Intune, Windows Autopilot, Entra ID device management, endpoint compliance, and modern workplace technologies in a medium-to-large enterprise environment.
Extensive experience managing Windows, macOS, iOS/iPadOS, and Android environments at enterprise scale.
Experience developing and executing technology roadmaps, platform modernization programs, lifecycle strategies, and continuous-improvement initiatives.
Experience establishing engineering standards, governance processes, operational controls, and service-performance metrics.
Experience leading major incident response, problem management, root-cause analysis, and operational recovery efforts for critical endpoint services.
Experience partnering with Cyber Security, Infrastructure, Enterprise Architecture, Service Management, vendors, and business stakeholders to deliver secure and reliable technology services.
Ability to translate business requirements into technology strategies, operational capabilities, and measurable business outcomes.
Demonstrated ability to establish technical direction, engineering standards, governance practices, and roadmaps across endpoint and digital workplace technologies.
Expert knowledge of enterprise endpoint management, device lifecycle management, endpoint security, compliance, and modern workplace technologies.
Advanced knowledge of Windows, macOS, iOS/iPadOS, and Android management within complex enterprise environments, including endpoint architecture, engineering patterns, deployment methodologies, and service reliability principles.
Strong understanding of cybersecurity principles, vulnerability management, compliance requirements, and risk-reduction strategies.
Working knowledge of ITIL practices, incident management, problem management, change management, service ownership, and operational excellence frameworks.
Advanced experience with automation, scripting, orchestration, and AI-assisted operations to improve service quality and engineering efficiency.
Strong technical leadership, coaching, mentoring, consensus-building, prioritization, accountability, stakeholder-management, and relationship-building skills.
Excellent written and verbal communication skills, including the ability to translate complex technical concepts into business-focused recommendations and communicate risk, performance, investment priorities, and modernization opportunities to senior leadership.
Customer-focused mindset and commitment to employee experience, service quality, and business outcomes.
May occasionally need to lift or move equipment weighing up to 30 pounds; may need to participate outside normal business hours for scheduled changes, global coordination, or critical incidents.
Up to 15% travel; occasional domestic and international travel may be required.

Nice To Haves

Experience leading endpoint engineering or digital workplace functions within a Fortune 500 or similarly complex global enterprise.
Experience with endpoint security platforms, vulnerability management, EDR/XDR technologies, and Zero Trust security principles.
Experience implementing automation and orchestration using PowerShell, Microsoft Graph, low-code platforms, AI-assisted operations, or agentic workflows.
Experience with ITIL-based service management, service ownership models, CMDB governance, and operational excellence practices.
Experience leading large-scale endpoint transformations, mergers and acquisitions, divestitures, or global workplace modernization initiatives.
Microsoft 365 Certified: Endpoint Administrator Associate strongly preferred.
Apple Certified IT Professional or current Apple deployment and management certification preferred.
ITIL Foundation preferred.
Microsoft security, identity, cloud, automation, or comparable cybersecurity certifications are beneficial.

Responsibilities

Own endpoint platform strategy, architecture, governance, standards, and lifecycle management across Windows, macOS, iOS/iPadOS, Android, Microsoft Intune, Windows Autopilot, and related digital workplace technologies.
Define and maintain platform roadmaps, modernization priorities, lifecycle strategies, and engineering standards; serve as the technical authority for architecture, engineering practices, technology standards, and roadmap decisions.
Evaluate emerging technologies and recommend investments that improve security, user experience, operational efficiency, scalability, and business value.
Lead endpoint security and compliance engineering, including security baselines, device compliance, endpoint protection, vulnerability remediation, encryption, application control, and privilege management.
Partner with Cyber Security and Governance teams to identify, prioritize, and remediate endpoint-related risks; establish controls and processes supporting audit, regulatory, and security requirements.
Provide technical leadership, mentoring, engineering guidance, and architectural oversight; establish design principles, automation practices, and operational controls.
Review solution designs, modernization initiatives, platform changes, and automation capabilities for security, scalability, supportability, and operational effectiveness.
Lead major incident response, root-cause analysis, and corrective-action efforts related to endpoint services; serve as the senior technical escalation point for endpoint technologies and digital workplace engineering initiatives.
Govern operating system, application, firmware, and device lifecycle management processes; define deployment standards, testing methodologies, maintenance strategies, rollback procedures, and operational controls.
Ensure endpoint services remain secure, compliant, highly available, and aligned with service-level objectives; improve endpoint performance, reliability, compliance, and employee experience.
Design and implement automation, orchestration, and AI-enabled operational capabilities using PowerShell, Microsoft Graph, and related technologies to reduce manual effort and improve reliability.
Lead modernization efforts that increase engineering capacity, scalability, and operational maturity.
Coach, mentor, provide performance feedback, and guide a small team of engineers; support workforce planning, knowledge sharing, skill development, succession readiness, and engineering delivery.
Coordinate with Digital Workplace Engineering and Operations, the Global Service Desk, Cyber Security, Identity and Access Management, Enterprise Architecture, Infrastructure, Service Management, Procurement, vendors, and business stakeholders.
Provide technical leadership, risk assessments, recommendations, and executive-level communications during significant incidents and strategic initiatives.
Recommend endpoint technology investments, licensing strategies, platform lifecycle decisions, vendor utilization, and modernization initiatives; identify opportunities to improve efficiency, reduce risk, optimize spending, and maximize value.