Digital Workplace Engineer

Ametek, Inc. • West Lake Hills, TX

7d

About The Position

The Digital Workplace Engineer is a technical manager accountable for the Desktop Engineering service delivered to AMETEK by its managed service provider (MSP). Reporting to the Senior Manager, Corporate Technology Services, this role ensures the MSP meets contractual requirements and service levels, and serves as a quality gate by testing and validating endpoint-environment changes before production release. The engineer is AMETEK’s technical authority for end-user computing and the primary link among the MSP, IT Architecture, and Cybersecurity.

The role manages the MSP Desktop Engineering service, performs quality assurance on its work, and provides technical direction for endpoint platforms including Microsoft Intune, MDM, and Tanium. It owns escalations for major incidents and recurring problems, maintains endpoint standards, partners with Cybersecurity on patching and compliance, reports performance and risks to IT leadership, and coordinates acquisition integrations and device migrations. Travel is 10% or less, with occasional site visits. Applicants must have the legal right to work full-time in the United States without current or future employer sponsorship.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 7 years of enterprise endpoint or desktop engineering experience, including at least 3 years managing a vendor or outsourced service against contractual SLAs.
• Working knowledge of Microsoft Intune, MDM for Windows, iOS/Android, and macOS, and Tanium, sufficient to review, test, and challenge MSP work.
• Experience designing and running test plans, change validation, and release acceptance for production environments.
• Familiarity with Entra ID, Windows 10/11, and PowerShell.
• Familiarity with ITSM incident and change processes; ServiceNow is preferred.
• Strong verbal and written communication skills.
• Strong organizational skills, attention to detail, ability to multitask, and a self-starting approach.
• Ability to communicate with all levels of management, including senior executives.
• Ability to work independently and in a team environment.
• Strong vendor and contract management skills, including holding external providers accountable to agreed service levels.
• Ability to translate technical details into concise updates for IT leadership.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and reduce costs; ability to identify appropriate AI use cases and critically evaluate AI-generated outputs.
• Legal right to work in the United States on a full-time basis without needing employer sponsorship now or in the future.

Nice To Haves

• Microsoft 365 Endpoint Administrator (MD-102) certification.
• Tanium certification.
• ITIL Foundation certification.
• ServiceNow experience.

Responsibilities

• Manage the MSP Desktop Engineering service against contractual requirements, including monitoring SLAs, KPIs, deliverables, and staffing; leading service reviews; documenting performance gaps and driving corrective action; and supporting contract renewals and change requests.
• Define test and acceptance criteria; test and validate changes, policies, packages, and updates in non-production; approve or reject production changes; and confirm outcomes after deployment.
• Provide technical direction for Intune, MDM, and Tanium; review MSP designs and configurations against AMETEK standards; and provide hands-on support for complex issues as needed.
• Own escalations for major incidents and recurring problems, and ensure the MSP completes root cause analysis and implements permanent fixes.
• Define and maintain endpoint standards for OS and application baselines, images, and lifecycle in alignment with IT Architecture, and hold the MSP accountable to those standards.
• Partner with Cybersecurity to ensure patching, configuration, and vulnerability remediation requirements are met and audit and compliance evidence is available for regulated business units.
• Report service performance and risks to IT leadership.
• Coordinate acquisition integrations and migrations that affect end-user devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager