Director IT Digital Workplace

CenterPoint Energy•Houston, TX

About The Position

The Director of IT, Digital Workplace leads CenterPoint Energy’s transformation to a secure, cloud-managed, intelligent, and experience-led workplace. The role owns the strategy, architecture, engineering, and execution roadmap for end-user computing, endpoint management, device lifecycle, collaboration, digital employee experience, and AI-enabled workplace operations. The Director establishes a unified control plane across devices, security, service management, employee experience, and automation while improving reliability, mobility, productivity, and support outcomes for office and field employees. The Director develops a multi-year roadmap and leads enterprise transformation programs, including the shift from SCCM-centered endpoint management to an Intune-led cloud-managed approach. The role modernizes device lifecycle practices, integrates workplace and enterprise platforms, defines governance and service measures, manages providers and financial plans, and builds a cross-functional team. The position requires substantial IT leadership experience, deep Microsoft workplace technology expertise, and strong executive, vendor, financial, and change leadership capabilities.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
10+ years of progressive IT leadership experience, including 5+ years leading digital workplace, end-user computing, endpoint engineering, collaboration, or workplace transformation capabilities in a large enterprise.
Demonstrated experience creating and executing multi-year technology roadmaps and leading complex global or multi-site transformation programs with measurable business and employee outcomes.
Strong expertise in Microsoft 365, Intune, Entra ID, SCCM, Windows endpoint management, Autopilot, Apple device management, BYOD, endpoint security, and modern application and update delivery.
Experience with virtual desktop and cloud desktop technologies, device-as-a-service models, hardware lifecycle management, field mobility, and persona-based device strategies.
Proven leadership in digital employee experience, ITIL and ITSM optimization, ServiceNow integration, automation, observability, self-service, proactive remediation, and AI-enabled service delivery.
Knowledge of Zero Trust principles, regulatory compliance, responsible AI, data governance, operational resilience, and security controls in a regulated or asset-intensive environment.
Strong financial, vendor, contract, and partner management capabilities, including experience establishing statements of work, service measures, governance, and executive reporting.
Exceptional executive communication, stakeholder management, and organizational change leadership skills.
Ability to translate technical strategy into investment decisions and business value.

Nice To Haves

Advanced degree or executive education.
Relevant certifications such as ITIL, PMP, Microsoft Azure, Microsoft 365, endpoint management, security, or equivalent.

Responsibilities

Develop and execute the Digital Workplace roadmap, from design and readiness through pilot, scaled migration, optimization, and retirement of legacy dependencies.
Lead the transition from SCCM-centered endpoint management to an Intune-led, cloud-managed control plane, including co-management, policy baselines, compliance, application delivery, and cloud-based updates.
Modernize the device lifecycle across laptops, iPads, field devices, virtual desktops, and approved BYOD using persona-based standards, Autopilot, Apple Business Manager, secure enrollment, refresh, recovery, and disposal controls.
Establish an integrated endpoint security and compliance model using identity, Conditional Access, endpoint protection, patching, vulnerability data, exception governance, and proactive remediation.
Advance digital employee experience through Endpoint Analytics, experience monitoring, adoption insights, self-service, proactive communications, and improvements to onboarding and support.
Create an AI-augmented workplace experience using Copilot and conversational self-service, governed orchestration, knowledge grounding, human-in-the-loop controls, and approved automation runbooks.
Integrate Microsoft 365, Intune, ServiceNow, HR systems, security platforms, Teams, conference technologies, and experience telemetry to enable connected workflows, automated joiner-mover-leaver processes, and end-to-end observability.
Define product ownership, architecture standards, governance forums, decision rights, execution gates, service measures, and executive dashboards.
Lead service providers, technology partners, and internal engineering teams; manage contracts, financial plans, delivery commitments, operational performance, and transition risk.
Build and mentor a high-performing cross-functional team across endpoint engineering, modern management, collaboration, workplace automation, experience management, and service integration.
Foster accountability, innovation, and continuous improvement.
Lead complex global or multi-site transformation programs with measurable business and employee outcomes.
Translate technical strategy into investment decisions and business value through executive communication, stakeholder management, and organizational change leadership.

Benefits

Competitive pay
Paid training
Benefits eligibility begins on your first day
Transit subsidies
Flexible work schedule
Paid holidays
Paid time off
Access to discounts at fitness clubs
On-site wellness center at the Houston headquarters
Professional growth and development programs
Tuition reimbursement
401(k) Savings Plan with a dollar-for-dollar company match up to 6% and a company contribution of 3% regardless of employee contribution