Workplace Experience & Safety Lead

KEEN Footwear•Portland, OR

8h•$33 - $35•Onsite

About The Position

The Workplace Experience & Safety Lead coordinates day-to-day Workplace operations, assigned programs, and safety initiatives. The role helps guide team service delivery, operational priorities, and continuous improvement; owns results for assigned programs and services; identifies operational gaps; and drives improvements within established objectives. The Lead coordinates service requests and staffing coverage, provides day-to-day guidance and task coordination to Workplace staff within delegated authority, and helps maintain service commitments. The role organizes workplace and community events, supports cross-functional planning, tracks event requests and food and beverage needs, and delivers hospitality experiences for leadership, guests, and vendors. It also coordinates Workplace vendors and supports the implementation and improvement of systems, service processes, and operational programs. The role monitors service delivery, coordinates team resources and follow-through, and supports workplace safety by following procedures, escalating hazards or incidents, and participating in required training and emergency preparedness activities. It is an onsite position in the Portland, Oregon area, generally requiring work at the office five days per week. Travel is up to 5%.

Requirements

High school diploma or GED.
Three years of experience in a customer-facing environment, workplace operations, hospitality, or a related field.
One year of experience or foundational knowledge in workplace safety.
Ability to provide day-to-day work direction and coordinate operational priorities within a team.
Strong hospitality and customer service focus and ability to support a welcoming, responsive workplace experience.
Working knowledge of workplace safety and security practices and ability to support related programs and procedures.
Ability to manage multiple priorities and assignments in a fast-paced, service-oriented environment and respond effectively to interruptions, changing needs, and fluctuating workloads.
Effective written and verbal communication skills.
Ability to follow through on service requests, operational tasks, and assigned projects.
Ability to learn and effectively use technology and systems that support workplace operations, tracking, reporting, and service delivery.
Sound judgment and ability to identify issues requiring escalation to the Senior Workplace Manager.
Ability to work independently and collaboratively as part of a team.
Equivalent combinations of experience and education that clearly indicate ability to perform the essential functions may substitute on a year-for-year basis.

Nice To Haves

One year of experience providing work direction, coordinating operations, or serving in a lead or supervisory capacity.

Responsibilities

Coordinate day-to-day Workplace operations by prioritizing service requests, maintaining staffing coverage, and supporting their resolution and completion.
Provide day-to-day guidance and task coordination for Workplace staff within delegated authority, supporting established service commitments.
Organize and execute workplace and community events and support consistent, high-quality service from Workplace staff.
Own assigned Workplace programs and services and support implementation and continuous improvement of Workplace systems, service processes, and operational programs.
Coordinate cross-functional planning for Workplace and community events as needed, including tracking event requests and food and beverage needs.
Deliver premium hospitality experiences for leadership, guests, and vendors.
Coordinate Workplace vendors and maintain positive business relationships.
Monitor service delivery, identify operational gaps, and coordinate team resources and follow-through to support service commitments.
Support workplace safety by following established procedures, identifying and escalating hazards or incidents, and participating in required safety training and emergency preparedness activities.
Travel up to 5% of the time.