Workplace Experience Coordinator - San Jose, CA

CBRE HV•San Jose, CA

40d•Onsite

About The Position

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

Ability to provide white glove hospitality to employees and clients.
Ability to create a wonderful workplace environment and daily experience.
Ability to provide world-class customer service.
Ability to use existing procedures to solve straightforward problems.
Limited opportunity to exercise discretion.

Responsibilities

Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and welcoming demeanor.
Issue visitor and parking passes and adhere to security protocols.
Answer the telephone in a professional manner to create a memorable first impression.
Create presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial or maintenance work orders as needed.
Coordinate and execute workplace services including mail, office supply services, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers, and provide solutions in a professional, customer service-driven manner.
Organize and manage on-site events, including securing event space, set up and tear down of the room, and delivery of supplies.
Follow property-specific security and emergency procedures, and notify appropriate parties to ensure the safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and/or complicated information within the team.
Follow specific directions as given by the manager.