Workplace Experience Coordinator

ISS • SPRING, TX

10h • $36 - $41 • Onsite

About The Position

The Workplace Experience Coordinator serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client. Reporting to the Facility Manager at the site, the Workplace Experience Coordinator is responsible for delivering the unexpected; making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

Requirements

• High school or college degree
• 3–5 years of customer service experience in dealing with high-touch clients
• Proven track record of providing stellar support to customers
• Proven ability to function successfully within a strong team environment
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Demonstrates great interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships
• Comply with safety rules, policies and procedures
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand reporting systems and the environment
• Instill trust
• Demonstrate outstanding organizational skills and attention to detail
• Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
• Follow safety protocols, maintain environmental responsibility, and uphold quality standards in all tasks
• Actively participate in HSEQ training and report any potential hazards or compliance concerns

Nice To Haves

• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site (ISS, other service providers and customer functions)
• Collaborate with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the OneISS Vision
• Transfer best practice

Responsibilities

• Comply with safety rules, policies and procedures
• Clear linkage between OneISS vision and client needs
• Heavy emphasis on customer service and partnering with executive, facilities management and multiple vendor representatives
• Supporting the execution of high-volume events (WAHD, team member appreciation day, senior leader meetings, L1 all team meetings, etc.)
• Coordinating weekly site experience programming and communications
• Managing Houston newsletter inputs and Insider Calendar updates
• Serving as a point of contact for onsite visitors and enhancing their experience
• Monitoring site channels and responding to workplace-related inquiries and requests
• Partnering with Culture Ambassadors to integrate “Force for Good” initiatives
• Assisting with management of conference center logistics (bookings, guest support, digital signage/flight boards)
• Supporting CIC visits and executive assistant communications
• Maintain clean work area
• Fill in during staff shortage
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand reporting systems and the environment
• Instill trust
• Demonstrate outstanding organizational skills and attention to detail
• Observes our customer’s company culture, employee behavior and the environment to identify experiential needs
• Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity
• Recognizes people’s efforts, breaking down barriers and inspiring others
• Develop relationships with colleagues and proactively gather information on their needs to identify customer and ISS services that ensure total satisfaction
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Works on community initiatives with the Catering & Events Director of the site, designed to develop connections between colleagues, event support and communications
• Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
• Supports the Facility Manager of the site in making strategic decisions regarding the operational and process optimization for the best colleague and guest experience

Benefits

• medical
• dental
• life and disability insurance
• comprehensive leave program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED