Workplace Experience Coordinator

SPS North America•New York, NY

1d•$29 - $32•Onsite

About The Position

The Workplace Experience Coordinator will join SPS in creating an exceptional workplace experience and become part of a cutting-edge environment providing world-class service, linking in with the future workplace. This colleague will be responsible for developing and coordinating the workplace experience strategy for our client’s site that is a compelling destination and home to the next generation’s workplace. This position is responsible for leading and guiding workplace experience at the site while creating a bridge to the outside community, planning a variety of events and more. The Workplace Experience Coordinator is a warm and welcoming, innovative, agile, tech-savvy individual, and a detail oriented, skilled planner and project manager. They are responsible for creating, organizing, planning and monitoring our client’s work environment by providing world-class service and community events to their teams. The coordinator is responsible for supporting a workplace experience strategy at the site, executing a variety of curated events such as service celebrations, wellness events, multi-cultural events, recognition programs and more. They will lead, develop and deliver an exceptional curated experience for clients, colleagues and guests. The Workplace Experience Coordinator is responsible for leading all aspects of front-of-house services at their site, ensuring timely execution. Working closely with the customer, the Workplace Experience Coordinator will also create the best possible environment for innovative collaboration by making spaces inspiring and engaging, configuring space for different types of teamwork, providing inspirational talks and content, and reconfiguring space and adding inspirational elements to energize teams and shift perspectives in workshops and events.

Requirements

Bachelor’s degree in business, hospitality, marketing or similar
5-7 years of work experience in a similar role (e.g. facilities management, event management, concierge, hospitality, front desk)
5-7 years of customer service experience in dealing with high-touch clients
Demonstrated leadership and vision with influencing people
Experience in planning, budgeting and marketing
Strong computer proficiency skills (Word, Excel, PowerPoint)
Demonstrates excellent interpersonal skills
Can effectively communicate and relate to all levels within and outside the organization
Creates and builds positive and productive relationships

Responsibilities

Partners with customers in order to tailor experience initiatives to customer purpose, strategy and mission critical activities
Brings the latest trends, inspiration and thinking within workplace design, experiences and engagement to our customer’s site
Architects memorable experiences for our customer’s site, delivered through talented service employees and subject matter experts
Brings to life customized workplace events focused on increasing employee productivity and engagement
Delivers environments and activities that promote workforce health and well-being
Shares knowledge from the SPS network of creating workplace experiences across many different industries
Partners closely with food services/catering lead, customer and all service lines for event planning and production (including menus, presentation, cost containment, venues, equipment logistics, room setups and best practices) to ensure the best experience
Leads site tours for guests of our customer and SPS
Embeds into the site environment working alongside our service teams for the employees of the company
Recognizes celebrates that people have different needs based on their role, demographics and culture
Observes the workplace environment and culture to identify the experiential needs across all SPS operational touchpoints
Accelerates improvement in workplace energy and engagement by serving as a process catalyst
Advises on how to develop an environment for increased creativity and productivity
Connects operational needs with service deliveries to implement the workplace strategy and design aiming to benefit all employees
Engages with the local community by attending events and networking with start-ups and organizations; manages key initiatives related to enhancing community experience, creating efficiencies and incremental revenue streams
Measures the success of events and curated experiences through quantitative and qualitative methods
Presents workplace experience monthly reports including curated events, return on investment (ROI) and benefits