Workplace Experience Coordinator

JLL•North Charleston, SC

1d•Onsite

About The Position

The Workplace Experience Coordinator/Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. This role implements the experience program at the client site, providing a hospitality-focused workplace environment and supporting client event coordination and move management activities.

Requirements

Minimum 2 years of relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate.
Exceptional customer service skills and professionalism with a passion for hospitality.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
Ability to work independently, with strong prioritization and time management skills.
Ability to work with diverse teams, lead and/or follow, and be respectful, cooperative, and accountable.
Excellent verbal and written communication skills.
Excellent organizational skills and process management.
Ability to adapt to new devices, technology, and applications.
Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

Nice To Haves

Knowledge of commercial real estate industry.
Experience in delivering hospitality-focused services.
Familiarity with SLAs and standard processes.
Strong analytical and problem-solving skills.

Responsibilities

Serve as the initial point of contact for all client event coordination requests.
Execute services in a manner consistent with SLAs, standard processes, and professional brand image.
Organize and operationalize key engagement events within the assigned client location.
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, and regulations.
Support move management data collection, analysis, and reporting to align with client goals and objectives.
Achieve and exceed performance goals, team goals, and client goals and objectives.
Assist with third-party vendor relationships and service partners.
Build meaningful lasting relationships with client employees and guests, carrying calling and culture cards.
Visibly engage and be well-known in the workplace.
Identify potential risks and escalate as necessary.
Provide administrative and operational excellence for soft services.