Workplace Experience Coordinator
About The Position
The Workplace Experience Coordinator is responsible for delivering an exceptional, hospitality-driven client experience through proactive engagement, strong communication, and high-touch event support. This client-facing role partners closely with JLL leadership, service partners, and the client to ensure spaces are fully prepared, compliant, and ready for daily operations and events. In addition to event execution, this role provides facilities support including space ownership, daily walks, work order coordination, and vendor engagement. This is a 100% onsite position.
Requirements
- High school diploma or GED equivalent
- 2+ years of experience in hospitality, workplace services, soft services, or operations
- Strong organizational skills with a proactive, solution-oriented mindset
- Excellent communication and client service skills
- Ability to prioritize, manage multiple tasks, and make sound decisions
- Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
- Experience with Smartsheet
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Experience working in a regulated environment
- Workplace experience or hospitality industry background
- Bachelor’s degree
Responsibilities
- Serve as the primary point of contact for client employees and guests regarding workplace services, ensuring a positive and responsive experience
- Conduct daily building walks to identify and report facility, cleanliness, or readiness issues
- Ensure assigned spaces are client-ready and properly reset each day
- Coordinate with Catering, Janitorial, Security, and other service partners to resolve issues and maintain service standards
- Support work order creation and tracking via Maximo and/or CrowdComfort
- Attend weekly planning meetings to review upcoming events and ensure preparedness
- Act as on-site point of contact during meetings and events, supporting issue resolution, vendor coordination, and schedule adherence
- Support event setup, execution, and post-event reset, including light cleaning, trash removal, and room reconfiguration as needed
- Maintain meeting supplies, coffee machines, and general readiness of assigned spaces
- Ensure compliance with EHS and client standards for all workplace and event activities
- Demonstrate continuous improvement by identifying opportunities to enhance service delivery and streamline processes
- Support implementation of new workplace standards in partnership with the Workplace Experience Manager
- Perform light cleaning which includes dusting, vacuuming, and cleaning the coffee machines.
- Perform cleaning services of the restrooms
- Perform other duties as assigned
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
