Workplace Experience Coordinator

Aston Carter•San Francisco, CA

1d•$25 - $28•Onsite

About The Position

The Workplace Experience Coordinator serves as the primary point of contact for employees, visitors, and vendors entering the facility, ensuring a welcoming, safe, and well-organized environment. This role combines front-desk reception, customer service, administrative support, and coordination of workplace services and events to create a positive and efficient workplace experience.

Requirements

High School Diploma or GED.
Up to 2 years of job-related experience in customer service, administrative support, or a similar role.
Ability to follow basic work routines, standards, and established procedures consistently.
Effective communication skills to exchange straightforward information with employees, visitors, vendors, and team members.
Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Strong organizational skills to manage multiple tasks, events, and service requests.
Inquisitive mindset with a willingness to learn and understand workplace processes and procedures.
Customer service skills with a professional and service-oriented approach.

Nice To Haves

Experience providing customer service in an office, facilities, or front-desk environment.
Experience in administrative support, including handling mail, office supplies, and basic office coordination.
Comfort speaking to groups of various sizes and preparing basic presentations.
Ability to coordinate with vendors and internal stakeholders to support events and workplace services.
Attention to detail when following security, safety, and emergency procedures.

Responsibilities

Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and professional demeanor.
Issue visitor badges and parking passes while strictly following established security protocols.
Answer incoming telephone calls in a professional manner and create a positive first impression for callers.
Prepare and deliver presentations, and speak confidently to groups of various sizes as needed.
Arrange and confirm recreational, dining, and business activities on behalf of internal requestors.
Manage janitorial and maintenance work orders, ensuring timely follow-up and completion of tasks.
Coordinate and execute workplace services such as mail handling, office supply services, and onboarding support for new employees.
Acknowledge and respond to inquiries or complaints from employees, guests, and co-workers, providing solutions in a professional, customer service-focused manner.
Organize and manage on-site events, including securing event space, coordinating logistics, and overseeing room setup and tear down.
Arrange for the delivery of supplies and materials needed for meetings, events, and daily office operations.
Follow property-specific security and emergency procedures and promptly notify appropriate parties to help ensure the safety of all individuals in the building.
Coordinate with external vendors who provide services or goods to the workplace, supporting smooth and reliable service delivery.
Explain detailed or complex information clearly within the team and follow specific directions provided by leadership.
Use established procedures and clearly defined methods to complete daily tasks and solve straightforward problems, with limited discretion.
Support general office upkeep by resetting chairs, wiping surfaces, and ensuring common areas remain tidy and presentable.
Provide general administrative assistance and customer service support across the workplace as needed.