Workplace Experience Coordinator

Pilot Thomas Logistics•Boston, MA

23h•Onsite

About The Position

The Workplace Experience team serves as community ambassadors and service providers in PTC's award-winning Headquarters in the Seaport area of Boston. As the Workplace Experience Coordinator, you will be the operations and facilities point person, navigating employee requests while managing the physical space and relationships with building contacts, vendors, and internal partners. You will be empowered to independently make high-quality decisions, solving immediate challenges and playing an integral role in the day-to-day planning and operations necessary to keep the facility running at optimal efficiency. You will foster quality employee experiences by creating and maintaining an environment that is hospitable, effective, and supports collaboration. The Workplace Experience Coordinator is essential in creating a friendly and welcoming environment, playing a key role in the day-to-day planning and operations necessary to keep HQ running at optimal efficiency.

Requirements

4+ years of relevant working experience in a professional office, hospitality, or retail operations environment.
Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Outlook, etc.
Desire to learn new technologies and digital tools.
Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 50 lbs.

Responsibilities

Serve as the facilities and logistics go-to, working closely with building partners and vendors to maintain the office space, ensuring quality on-time service and efficient practices, keeping the office in tip-top shape, and creating a welcoming environment for all who enter.
Monitor and respond to the internal ticketing system and various other communication portals including Teams, providing excellent customer service.
Manage packages and UPS and Envoy mail systems, and ensure the HQ’s mail room is efficient and responsive.
Support workplace programs with onboarding, offboarding, ergonomics, and other initiatives that impact the daily employee experience.
Work alongside Executive Assistants, IT and People Teams, Meetings and Events Manager, and Catering Manager to coordinate calendars, room reservations, catering, space preparation, tech, and other facilities support essential to the execution of seamless on-site events.
Handle confidential and/or sensitive departmental matters with discretion and tact.
Proactively develop relationships with key internal partners, gaining recognition as a team resource and go-to person for office-related questions.
Create an environment of “I’m here to help!” and “Let’s find out together” to provide employees and visitors with answers for day-to-day questions.