Workplace Experience Associate

The Millennium Group•New York, NY

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Summary: The Workplace Experience Associate supports daily office operations, delivers exceptional customer service, and ensures a clean, safe, and efficient workplace. This role assists with mail and package handling, facilities support, conference room setups, inventory management, and end‑user service requests while maintaining strong communication and professionalism.

Requirements

2+ years of experience in an office or workplace services environment.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Strong customer service, verbal communication, and phone skills.
Professional demeanor, appearance, and attitude.
Ability to remain calm, resilient, and solutions‑focused under pressure.
Strong judgment, problem-solving ability, and discretion with confidential information.
Flexible, adaptable, and comfortable in a fast-changing environment.
Assertive, resourceful, and proactive with strong initiative.
Ability to lift up to 50 lbs.

Responsibilities

Serve as the primary contact for client service needs, questions, and issue resolution.
Learn all aspects of mail operations and provide coverage during absences.
Receive, process, and deliver all incoming and outgoing mail and packages using client postage and courier systems.
Create shipping labels and assist users with shipment preparation.
Maintain a clean, safe, and organized workspace, including pantries, conference rooms, and common areas.
Perform daily facilities walkthroughs and address issues promptly.
Manage work orders through building systems and coordinate with building staff.
Support employee moves and furniture relocation as needed.
Set up and break down conference rooms, including chairs and AV equipment.
Maintain pantry cleanliness and ensure supplies are stocked.
Manage office supply inventory and convenience copier/kiosk areas.
Maintain bathroom cleanliness and replenish supplies throughout the day.
Respond to all end‑user requests and equipment service needs.
Provide data for monthly management reporting.
Ensure all required site training is completed and documented.
Support cleaning efforts with internal staff and building vendors.
Assist with various facilities tasks and other duties as assigned.