Workplace Experience Coordinator

Gensler • Dallas, TX

1d • Onsite

About The Position

Your Role At Gensler, the workplace is more than a space, it’s an experience. Our Workplace Experience Coordinators are the ambassadors of that experience, serving as the welcoming face of our Dallas office and ensuring every guest and employee interaction reflects our culture of hospitality, creativity, and excellence. This role replaces the traditional Receptionist and Hospitality Coordinator model, creating a seamless, high-touch, always-covered Front of House (FOH) environment. Together, our Coordinators ensure continuous presence, elevated service, and operational consistency throughout the workday.

Requirements

• 3+ years of experience in a professional services environment, with responsibility for employee experience, workplace operations, corporate services, or event planning
• Exceptional attention to detail, with strong follow-through, scheduling, and proofreading capabilities
• Highly organized and able to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and workplace systems (Teams, work order platforms, etc.)
• Ability to perform light physical tasks including bending, reaching, kneeling, and occasional setup or breakdown of furniture or equipment
• Self-motivated, resourceful, flexible, and willing to work extended hours to support events and initiatives

Nice To Haves

• Experience in architecture, hospitality, or professional services strongly preferred

Responsibilities

• Deliver warm, professional greetings to all visitors and employees
• Manage visitor check-in, badges, and all security compliance procedures
• Ensure continuous FOH coverage, one Coordinator is always present for safety and service continuity
• Answer and route incoming calls; manage shared inbox and communication channels
• Coordinate guest logistics, including welcome emails, parking instructions, and visit confirmations
• Ensure all guests are expected, logged, and greeted by name for a personalized experience
• Oversee meeting room readiness, cleanliness, and technology checks
• Coordinate catering orders, vendor deliveries, and event support.
• Maintain hospitality zones including FOH, lounges, and collaboration areas
• Support onboarding through office tours and workspace preparation
• Assist with workplace programs, committee initiatives, and employee experience events
• Partner with the Facilities Coordinator to ensure space readiness and timely issue reporting
• Support the Workplace Experience Leader in maintaining and elevating service standards
• Share responsibilities for phones, guest communications, and hospitality tasks to ensure smooth daily operations

Benefits

• medical
• dental
• vision
• disability
• wellness programs
• flex spending
• paid holidays
• paid time off
• 401k
• profit sharing
• employee stock ownership
• twice annual bonus opportunities
• reimbursement for certain professional licenses and associated renewals and exam fees
• reimbursement for tuition for certain eligible programs or classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees