Workplace Experience Coordinator

JLL • Los Angeles, CO

3d • Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Building Office Core Facility Coordinator – JLL What this job involves: The Building Office Core Facility Coordinator serves as the operational hub for daily facility functions, managing client services, conference room operations, parking administration, and facility coordination activities. This role combines hands-on operational support with strategic coordination, ensuring seamless building operations and exceptional client experiences. As a key liaison between clients, vendors, and internal teams, you'll oversee critical touchpoints including conference room bookings, parking management, work order coordination, and mail services. This position directly supports JLL's commitment to creating efficient, well-managed facilities that enhance the workplace experience for all building occupants. Your organizational expertise and customer-focused approach will contribute to smooth operations and high client satisfaction.

Requirements

• High school diploma or GED certification with a minimum of 2+ years' experience in facility administration, property management, or office operations.
• Proficiency in Microsoft Office Suite, particularly advanced Excel skills with the ability to customize administrative reports, create spreadsheets, and analyze operational data.
• Demonstrated experience with work order management systems (CMMS) or similar facility management software platforms.
• Strong organizational and time management abilities with proven capability to prioritize and manage multiple simultaneous tasks in a fast-paced environment.
• Excellent written and verbal communication skills with a customer service-oriented mindset and ability to professionally interact with clients, vendors, and internal stakeholders at all levels.

Nice To Haves

• Previous experience in facility coordination, office management, or building operations roles with direct client interaction responsibilities.
• Familiarity with parking management systems, conference room booking software, or similar facility scheduling platforms.
• Basic knowledge of building maintenance operations, facility management principles, and vendor coordination processes.
• Experience managing administrative dashboards, tracking systems, or operational reporting tools.
• Demonstrated ability to anticipate client needs, proactively solve problems, and contribute to continuous improvement initiatives within facility operations.

Responsibilities

• Client Services & Communication: Monitor and respond to the building office email inbox, meet with clients onsite to coordinate setups, and provide hands-on support during large meetings and events.
• Conference Room & Parking Management: Review, approve, and manage conference room bookings, process parking requests including executive garage assignments, and coordinate with the craft team for optimal meeting room configurations.
• Locker & Access Coordination: Oversee bike locker and shower locker assignments, maintaining accurate tracking systems and ensuring efficient allocation of building amenities.
• Work Order & Vendor Coordination: Manage work orders through the CMMS (Computerized Maintenance Management System), order necessary materials and supplies, and coordinate with vendors to ensure timely completion of facility tasks.
• Mail & Administrative Services: Coordinate comprehensive mail services including routing, reviewing, and managing incoming and outgoing correspondence, while maintaining the lost and found system.
• Team Dashboard & Support: Maintain the CRAFT team dashboard with real-time updates, assist the Facility Management Team with tactical planning, and provide facility-specific support to the project management team as requested.
• Facility Management Tasks: Handle assigned small facility management responsibilities and complete other relevant operational tasks that support overall building functionality and client needs.

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees