Business Support, Workplace Associate

JLL • Menlo Park, CO

1d • $60,000 - $72,000 • Onsite

About The Position

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at reception, this role delivers authentic service experiences for JLL, its clients, employees, and guests. The position involves monitoring facility conditions, managing procurement, coordinating work orders, and providing a welcoming, hospitable environment. It supports smooth operations through customer service, administrative support, and professional execution of duties.

The Workplace Associate supports daily workplace and facility operations, coordinates maintenance and vendor activity, manages visitor access and mail services, and maintains kitchen and break areas. The role also supports work order systems, invoice processing, budget requests, and compliance with health, safety, security, and environmental guidelines. The position is onsite in Menlo Park, California, and does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Associate degree in facilities management, building management, business, or a related field, or at least 2 years of experience in facility or property administration.
• Superior customer service skills.
• Ability to maintain professionalism in stressful situations.
• Effective planning and time management skills.
• Ability to multitask and work independently.
• Experience with Corrigo or another CMMS/automated work order system.
• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organizational abilities and a collaborative approach.
• Advanced proficiency in Excel for customizing administrative reports.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Responsibilities

• Create a comfortable, welcoming, and hospitable environment for employees and guests.
• Handle internal and external communications, including monitoring the main phone line.
• Anticipate client needs through observation and create memorable experiences.
• Perform additional responsibilities as assigned by the Facilities Manager.
• Support the Workplace Management team with tactical planning and daily operations.
• Provide facility-specific assistance to the project management team.
• Schedule, coordinate, and communicate maintenance activities.
• Manage internal and building work order systems and invoice processing.
• Provide authentic, caring, and timely services to create a welcoming environment.
• Direct teammates and guests to appropriate points of contact and follow up with teammates and stakeholders.
• Continuously monitor office and facility conditions.
• Direct vendors and service providers to coordinate work effectively.
• Assist with meeting and conference room reservations.
• Provide personable and efficient visitor registration services and ensure regulatory compliance in visitor access systems.
• Execute emergency response plans when necessary to ensure the safety of clients and guests.
• Maintain cleanliness of kitchen and break areas; monitor and stock snacks, drinks, paper goods, and utensils.
• Order kitchen supplies and ensure beverage machines function properly, coordinating repairs when needed.
• Organize receipt and delivery of mail and courier services, manage mail distribution, and process outgoing packages and overnight deliveries.
• Administer and maintain office badge access.
• Support budgetary requests, analysis, and reporting.
• Follow all HSSE guidelines.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree