Business Support Associate

Actalent•Dallas, TX

3d•Onsite

About The Position

The Business Support Associate provides timely, value-adding customer service to candidates, contract employees, clients, and internal partners. This customer-facing role supports customer interactions and problem resolution while maintaining general office operations through telephone, email, and in-person communication. The position supports onboarding and lifecycle processes for contractors and clients, provides front-office and administrative support, and acts as a liaison between field office staff and corporate or center-based teams.

Requirements

Associate degree with at least 1 year of customer service experience, or at least 2 years of applicable customer service experience.
Ability to prioritize, organize, and solve problems to meet deadlines.
Ability to work in a team-oriented environment and give and receive feedback in real time.
Excellent written and oral communication and interpersonal skills.
Ability to build strong partnerships with internal customers locally and at corporate locations.
Integrity and ability to maintain confidentiality while adhering to HR and company policies.
Ability to tackle complex issues and develop innovative, practical solutions.
Action- and detail-oriented, with the ability to prioritize while handling multiple tasks.

Responsibilities

Support candidate onboarding by assisting with pre-employment paperwork and coordinating distribution of PPE and other required assets.
Assist with contractor training and certification requirements.
Participate in office digital red zones to communicate onboarding status updates to stakeholders.
Partner with centralized teams on client and contractor onboarding, directing candidates or contractors to appropriate resources.
Serve as a point of contact for contractor questions and facilitate communication with the center through ACT/OTD and Cases to resolve onboarding, payroll, and invoicing issues, including lost checks.
Partner with the center through Cases to update contractor records, including address and direct deposit changes.
Manage processing and distribution of live paychecks.
Manage contractor travel booking requests.
Direct unemployment filing questions and workers’ compensation inquiries to appropriate teams.
Provide front-office customer service, including telephone and reception support.
Partner with talent acquisition on internal onboarding for field office and on-premise hiring, including I-9 and onboarding paperwork and desk setup.
Manage the internal payroll process in partnership with a supervisor.
Distribute and collect assets for new internal hires and for internal hires and consultants who are terminated.
Provide administrative support to internal and external employees and resolve process and technology questions.
Serve as the primary liaison between field office producers and corporate or center-based teams, identifying opportunities to strengthen partnerships.
Educate and hold field office/VOP producers accountable for important processes, including timely ESF and CRG submissions and timely finish ESF submissions.
Serve as a point of contact for real estate communications, including in-office updates, moves, and installations, and support property management.
Manage office purchasing and P-card reconciliation, and vendor management, in partnership with BSS.
Order, maintain, and organize office supplies; manage mail and shipments; and file and maintain office paperwork and the office directory.