Business Support Associate

Actalent•Dallas, TX

4d•Onsite

About The Position

The Business Support Associate provides timely, value-adding customer service to candidates, contract employees, clients, and internal partners in field offices and corporate or center locations. This customer-facing role supports customer interactions and problem resolution while maintaining general office operations through telephone, email, and in-person communication. The role supports candidate and contractor onboarding, including pre-employment paperwork, PPE and asset distribution, training and certification coordination, and communication of onboarding status. It serves as a point of contact for contractor questions and helps resolve onboarding, payroll, invoicing, and record-update issues by coordinating with centralized teams. Other responsibilities include distributing live paychecks, arranging contractor travel, and directing unemployment and workers’ compensation inquiries to the appropriate teams. The associate also provides front-office and reception support; assists with internal hiring and onboarding; supports internal payroll in partnership with a supervisor; distributes and collects assets; and serves as a liaison between field office staff and corporate or center-based teams. The role contributes to office purchasing, vendor management, real estate communications, supply and shipment management, and office records and directories. The position offers a base salary of $42,000, with bonus potential of up to $4,000 per year.

Requirements

Associate degree with at least 1 year of customer service experience, or at least 2 years of applicable customer service experience.
Ability to prioritize, organize, and problem-solve to meet deadlines.
Ability to work in a team-oriented environment and give and receive feedback in real time.
Excellent written and oral communication and interpersonal skills.
Ability to build strong partnerships with internal customers locally and at corporate locations.
Integrity and ability to maintain confidentiality while adhering to HR and company policies.
Ability to tackle complex issues and develop innovative, practical solutions.
Action- and detail-oriented approach, with the ability to prioritize while handling multiple tasks.

Responsibilities

Support candidate onboarding by assisting with pre-employment paperwork and coordinating distribution of PPE and other required assets.
Assist with contractor training and certification requirements.
Participate in office digital red zones and communicate onboarding status updates to stakeholders.
Partner with centralized teams on client and contractor onboarding, directing candidates and contractors to appropriate resources.
Serve as a point of contact for contractor questions and facilitate communication with the center through ACT/OTD and Cases to resolve onboarding, payroll, and invoicing issues, including lost checks.
Work with the center through Cases to update contractor records, including address and direct deposit changes.
Process distribution of live paychecks.
Manage contractor travel booking requests.
Direct unemployment filing questions and workers’ compensation inquiries to appropriate teams.
Provide front-office customer service, including phone and reception support.
Partner with talent acquisition on internal onboarding for field office and on-premise hires, including I-9 and onboarding paperwork and desk setup.
Manage the internal payroll process in partnership with a supervisor.
Distribute and collect assets for new internal hires and for terminations of internal hires and consultants.
Provide administrative support to internal and external employees and resolve process and technology questions.
Serve as the primary liaison between field office producers and corporate or center-based teams, and identify opportunities to strengthen partnerships.
Educate and hold field office/VOP producers accountable for processes, including timely ESF and CRG submissions and timely finish ESF submission.
Serve as a point of contact for real estate communications, including in-office updates, moves, and installations, and support property management.
Manage office purchasing, including P-card reconciliation, and vendor management in partnership with BSS.
Order, maintain, and organize office supplies; manage mail and shipments; and file and maintain office paperwork and the office directory.