Business Associate - Workplace Management

Citi • New York, NY

1d • $109,120 - $163,680 • Onsite

About The Position

The Workplace Management Officer supports floor and space management, stakeholder engagement, and system governance across Banking floors at 388 Greenwich (HQ). The role partners with business leaders and Real Estate Services (RES), IT, Security, HR, and Finance to support workspace design, office moves, floor operations, and workplace systems. Responsibilities include coordinating workspace allocation, access management, and neighborhood planning while ensuring compliance with the Banking Floor & Space Management Playbook and applicable policies and standards. The role is based onsite in New York for direct, in-person engagement with employees and stakeholders across the floors.

Requirements

• At least 5 years of relevant experience in workplace management, corporate real estate, facilities coordination, or a related operational or business support role.
• Experience with space governance, occupancy planning, and headcount or data analysis.
• Advanced PowerPoint and Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and data analysis.
• Strong attention to detail, analytical, organizational, and problem-solving skills.
• Excellent interpersonal and communication skills, with the ability to work with stakeholders at all levels, from Managing Directors to Executive Assistants and Analysts.
• Willingness and ability to work onsite full-time, including regular walking of assigned floors and neighborhoods.
• Bachelor's degree or equivalent experience.

Nice To Haves

• Experience with, or willingness to learn, Archibus, Workday, Manhattan Software, or related workplace management systems.

Responsibilities

• Own and drive workspace management, oversight, and control activities across Banking floors, serving as the accountable lead and primary escalation point for floor-related matters, including Business Real Estate Liaison (BREL) responsibilities where applicable.
• Provide guidance and support on floor management processes, governance requirements, and business activities, including desk, locker, and neighborhood management.
• Partner with Banking Management and department heads to understand space and headcount trends and implement best practices.
• Facilitate proactive space planning and headcount forecasting, including support for office moves, seasonal surges such as summer intern onboarding, and capacity management initiatives.
• Support the review, tracking, and management of workspace requests and governance activities, including access, office and locker assignments, and standing desk or furniture requests, ensuring compliance with established thresholds and standards.
• Provide day-to-day guidance and informal leadership to the broader Workplace Management team, coordinating priorities and workload across colleagues to support consistent execution and coverage.
• Maintain relationships and coordinate activities with RES, IT, Corporate Security, and Facilities teams associated with Banking floor operations.
• Ensure approvals and activities adhere to established business processes, governance requirements, including the Employee Workplace Request approval workflow, and control standards.
• Maintain workplace documentation, procedures, and process flows, such as move playbooks and communication templates.
• Monitor space utilization through InControl and identify potential risks, constraints, or control issues.
• Prepare management reporting, occupancy analytics, forecasts, and governance materials in partnership with Workplace Management and other global support teams.
• Complete compliance, governance, and reporting requirements related to space and system data in Archibus, Workday, and Global Directory.
• Support business execution initiatives, process improvements, governance activities, and strategic projects to enhance operational effectiveness across Banking floors.
• Support audits, business continuity initiatives, and ad hoc projects as needed.
• Ensure compliance with Citi policies, procedures, and applicable regulations while effectively managing risk.
• Use Archibus, Workday, Manhattan Software, and CMP, and perform appropriate quality checks to support reports, analyses, and other ad hoc deliverables.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level