Workplace Accommodation Coordinator

Crawford•Sunrise, FL

11d•Remote

About The Position

The Workplace Accommodation Coordinator serves as a liaison among employees, employers, and healthcare providers to support return-to-work outcomes. The role manages accommodation cases, reviews medical documentation and physician recommendations, and ensures compliance with ADA requirements, state regulations, and client policies. The position is remote and may be performed from anywhere in the United States. The coordinator facilitates light-duty accommodations and employees’ transitions to full duty, identifying alternative work solutions when an employee cannot return to light or full duty. The role also reviews claim data with clients, uses reports and tools to manage claim updates across systems, and collaborates with technical operations on business requirements for tools used in the return-to-work service model. For ADA claims, the coordinator receives and reviews requests, interviews employees, communicates documentation requirements and claim status, reviews medical information, makes determinations on non-complex claims or recommends denials to a team lead, and makes referrals for applicable disability or leave eligibility reviews.

Requirements

High school diploma or GED.
At least 2 years of short-term or long-term disability (STD/LTD) claims adjudication experience.
Experience with Excel at least at a beginner level.
Ability to learn medical terminology and conditions and interpret procedures and regulations.
Ability to work independently while using various technical resources.
Ability to gather and analyze information, select a course of action, and implement it.
Strong problem-solving skills, including the ability to identify, analyze, and solve problems.
Ability to learn new tools quickly.
Ability to interpret and manipulate data tables to draw conclusions and identify trends.
Strong logic, creative and critical thinking, and solutions-focused approach.
Excellent oral and written communication skills and ability to organize and present key points clearly.
Strong interpersonal and organizational skills, including the ability to work with external contacts and employees at all levels.
Ability to work in a team environment.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Good negotiation skills.
Ability to meet or exceed performance competencies.

Nice To Haves

Bachelor's degree or equivalent experience preferred, although the qualifications also list a high school diploma or GED.
Experience in accommodations, disability management, leave administration, HR, or case management.
Knowledge of ADA and return-to-work processes.
Experience with third-party administrator (TPA) or self-administration services.
Experience with FMLA or state leave claims.
Related experience in claim services.

Responsibilities

Manage workplace accommodation cases and work-status updates.
Facilitate light-duty accommodations and support employees’ transitions to full duty; provide alternative work solutions when they cannot return to light or full duty.
Review medical documentation, physician recommendations, and claim data; use reports and tools to manage claim updates across systems.
Coordinate among employees, employers, treating physicians, healthcare providers, clients, and internal teams.
Receive and review accommodation requests and conduct initial employee interviews according to process guidelines.
Inform claimants of required documentation, time frames, and claim status by phone, written correspondence, or claims system.
Review medical information to determine whether a claimant meets ADA, state, or client requirements for a qualifying condition.
Approve non-complex ADA claims or recommend claim denials to a team lead based on applicable requirements.
Process ADA claims in compliance with duration-control guidelines, ADA and state regulations, and client-specific provisions.
Determine accommodation options and make timely referrals for applicable disability or federal/state leave eligibility reviews.
Maintain accurate case records, follow up in a timely manner, and maintain professional client relationships.
Collaborate with technical operations to maintain and update business requirements for tools used in the return-to-work service model.
Support the organization's quality programs.
Review claim data with clients and articulate, administer, and manage processes for updating claims across systems.