ADA Accommodation Coordinator

Sedgwick•Irving, OH

3d•Hybrid

About The Position

The ADA Accommodation Coordinator processes claims and determines accommodation options according to written guidelines and procedures under the ADA, state requirements, and client requirements. The role makes timely referrals for review of disability and federal or state leave eligibility and ensures claims continue to be processed. The position collaborates with claimants, team leads, clients, and clinical and vocational resources, and supports organizational quality programs. This role uses a hybrid work arrangement with onsite collaboration. Candidates must live near one of Sedgwick’s centers of excellence in Dubuque, Cedar Rapids, or Coralville, Iowa; Dublin or New Albany, Ohio; Indianapolis, Indiana; Irving, Texas; Southfield, Michigan; or Orlando, Florida. A credit security clearance confirmed through a background credit check is required. Reasonable accommodations will be considered when applicable and appropriate.

Requirements

High school diploma or GED.
Two years of related experience or an equivalent combination of education and experience.
Excellent oral and written communication skills.
Computer literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Good negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
Credit security clearance confirmed through a background credit check.
Ability to handle work-related stress and multiple priorities, meet deadlines, and exercise judgment, troubleshooting, problem-solving, analysis, and discretion.
Ability to perform computer keyboarding; travel as required.
Hearing, vision, and talking abilities.

Nice To Haves

One year of benefits or claims management experience preferred.

Responsibilities

Inform claimants about required documentation, time frames, and claim status by phone, written correspondence, or claims system.
Review medical information to assess whether claimants meet ADA, state, or client requirements for a qualifying condition.
Approve non-complex ADA claims or recommend denial to a team lead based on applicable requirements.
Process ADA claims in compliance with duration-control guidelines, ADA and state regulations, and client-specific provisions.
Determine accommodation options and make timely referrals for disability or federal/state leave eligibility reviews when applicable.
Conduct initial employee interviews according to process guidelines.
Use appropriate clinical and vocational resources in case assessment, including duration guidelines, in-house clinicians, and ADA job accommodation specialists.
Refer cases to a team lead when appropriate.
Maintain professional client relationships.
Perform other duties as assigned.
Support the organization’s quality programs.