Dutch Wonderland Workforce Operations Intern (2027)

Splish Splash Water Park•Lancaster, PA

11d•Hybrid

About The Position

As a Workforce Operations Intern, you will play a pivotal role in supporting our workforce planning and optimization initiatives. This position provides an excellent opportunity to gain hands-on experience in analyzing workforce data, operational process improvement, and contributing to the development of strategies to enhance organizational efficiency. The ideal candidate for this role will possess a passion for workforce planning, theme parks, operational efficiency, and/or data analytics.

Requirements

Currently enrolled in a Bachelor’s or Master’s program in human resources, business, industrial engineering, data analytics, or a related field.
Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice To Haves

1+ years of previous work experience in a workforce management, operations management, or HR role preferred but not required
Previous hospitality, amusement park, food and beverage, theme park, or tourism experience a plus
Spanish or other bilingual language skills are a plus.
Previous experience with Power BI, Quinyx, or other Workforce Management software a plus

Responsibilities

Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment.
Contribute to the development of workforce planning models and scenarios.
Generate regular and ad-hoc reports on key workforce trends and metrics for management teams.
Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx.
Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts.
Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation.
Assist in implementing solutions to enhance the efficiency of key operations within the park.
All other duties and special projects assigned by leadership