Dutch Wonderland Inn Food and Beverage Lead Supervisor

Palace Entertainment•Lancaster, CA

About The Position

The Food and Beverage Lead Supervisor oversees the daily restaurant team at Dutch Wonderland Inn and supports the operation of other assigned departments. The role requires knowledge of Inn operations and food and beverage standards, along with the ability to coach and train team members and maintain a team-centered environment. The supervisor helps deliver excellent guest service, ensure compliance with food safety and other regulations, and maintain restaurant cleanliness, safety, quality, and service standards. The position also assists with staffing and scheduling, point-of-sale operations, and catering and banquet events.

Requirements

1–2 years of previous work experience in a restaurant setting.
Must be at least 18 years of age.
Must have reliable transportation to and from scheduled shifts.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to comply with uniform policies.
Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
Safety-oriented mindset and understanding of the importance of complying with state and local food preparation and serving regulations.
Ability to interact warmly, professionally, and in a friendly manner with current and prospective guests.
Ability to speak directly with guests when other restaurant leadership is not present.
Ability to handle high-pressure situations, constant deadlines, and multiple priorities in a dynamic environment.
Strong written and verbal communication skills.
Strong attention to detail and problem-solving abilities.
Ability to follow direction, multitask, and work both independently and as part of a team.
Ability to stand, walk, and remain on feet for most of the workday.
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
Ability to remain sedentary for periods while using a computer.
Ability to withstand heat and humidity from food preparation equipment.
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.

Nice To Haves

At least 1 year of previous supervisory experience.
Spanish or other bilingual language skills.
Previous experience with point-of-sale technology and PCI compliance.

Responsibilities

Supervise daily restaurant operations and any other assigned departments.
Mentor and coach assigned team members and help maintain a team-centered environment.
Ensure staff maintain professional appearance and comply with uniform requirements.
Learn restaurant roles—including food preparation, dining, bar, and banquet service—and perform those duties when needed.
Participate in hiring, orientation, training, performance coaching, and discipline for assigned employees.
Assist with team scheduling and timekeeping, and ensure required meal and other breaks are provided in accordance with Pennsylvania law.
Provide exceptional customer service by listening to guests and responding promptly to requests and complaints.
Enforce applicable company, state, local, and other policies and procedures.
Ensure restaurant cleanliness, sanitation, and safety, and comply with ServSafe and other applicable food regulatory standards.
Learn and accurately use all restaurant point-of-sale systems.
Document restaurant activity and provide written accounts to restaurant management.
Assist with quality control and maintain required standards.
Motivate restaurant team members to provide excellent customer service.
Inspect furniture, fixtures, and equipment; remove or report unsafe or broken assets.
Escalate safety, hygiene, and maintenance issues to appropriate personnel in a timely manner.
Respond calmly and professionally to emergency situations as needed.
Properly handle, label, stock, and store products, including alcohol, chemicals, and cleaning supplies.
Assist with catering and banquet events when necessary.
Perform other duties assigned by leadership.