Dutch Wonderland Ride Operation Supervisor

Palace Entertainment • Lancaster, CA

4d • Onsite

About The Position

The Ride Operation Supervisor assists the Rides Manager with supervising the rides team and ensuring efficient department operations and positive guest experiences. The role includes supervising and monitoring park rides, helping operate attractions, ensuring passengers board and exit safely, and conducting daily audits of safety and operating policies. The supervisor also supports team members, addresses guest feedback, maintains ride safety, and responds to reported issues and emergencies.

Requirements

• At least 18 years of age.
• At least one season of work experience in a Rides Department; previous ride-operation experience with another amusement or theme park employer may also be considered.
• Successful completion of the International Ride Operator Certification (iROC) course, provided as part of training at no cost to the team member.
• Ability to read, write, and speak fluent English.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to comply with uniform policies and applicable federal, state, and local ride-operation regulations.
• Safety-oriented mindset, willingness to learn, and ability to follow instructions.
• Guest-focused approach and ability to work well with team members and supervisors.
• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods; reach above the shoulders; remain on feet for most of the workday; climb or descend stairs; and carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Ability to see details of objects more than a few feet away.

Nice To Haves

• At least one year of previous supervisory experience is desired.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Supervise daily operations of the Rides team and other assigned departments.
• Mentor and coach assigned team members and be able to perform essential duties across ride positions, filling in when needed.
• Participate in hiring, orientation, training, performance coaching, and discipline for assigned employees.
• Ensure required meal and other breaks are provided in accordance with Pennsylvania law.
• Assist with team scheduling and timekeeping.
• Maintain knowledge of rides in an assigned park zone and step in at an attraction when necessary.
• Ensure attractions open and close at times appropriate to the day's operational needs.
• Make rounds throughout the park to support rides team members and check on their needs.
• Manage guest feedback and escalate complaints or issues when appropriate.
• Provide coverage so team members can take bathroom breaks.
• Enforce park policies, ride restrictions, and ride recommendations.
• Operate rides safely by following standard operating procedures and established training.
• Report ride-related issues and failures promptly to management.
• Identify potential hazards and inform park leadership of concerns.
• Promptly notify security or the park operator of team member or guest injuries and emergencies.
• Perform other duties assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed