Dutch Wonderland Inn Food and Beverage Lead Supervisor

Splish Splash Water Park • Lancaster, PA

2d

About The Position

The Food and Beverage Lead Supervisor oversees daily restaurant operations at Dutch Wonderland Inn and supports compliance with food and beverage standards. The role requires an efficient, effective leader who can coach and train team members and maintain a team-centric environment.

The supervisor oversees and mentors restaurant staff, helps with hiring, orientation, training, performance coaching, discipline, scheduling, and timekeeping, and ensures professional appearance and required breaks. The role also involves working in restaurant positions as needed, supporting catering and banquet events, maintaining customer service and quality standards, and ensuring cleanliness, sanitation, and safety. The supervisor documents restaurant activity, addresses or escalates safety and maintenance concerns, responds professionally to emergencies, and follows applicable company and regulatory requirements.

Requirements

• 1–2 years of previous work experience in a restaurant setting.
• Must be at least 18 years of age.
• Must have reliable transportation to and from scheduled shifts.
• Ability to comply with uniform policies.
• Exceptional customer service skills and ability to resolve questions, problems, issues, and concerns positively and professionally.
• Safety-oriented mindset and understanding of the importance of complying with state and local food preparation and serving regulations.
• Ability to interact with guests in a warm, friendly, and professional manner and speak directly with guests when other restaurant leadership is not present.
• Ability to handle high-pressure situations, constant deadlines, and multiple priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to follow direction, multitask, and work both as part of a team and independently.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand, walk, and remain on feet for most of the workday; occasionally stoop, twist, kneel, bend, squat, or reach above shoulders; sit for periods while using a computer; withstand heat and humidity from food preparation equipment; and carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Food Handler Safety Certified (ServSafe or similar), or able to obtain certification within 90 days of hire when required by state and local guidelines.
• Ability to read, write, and speak fluent English.

Nice To Haves

• At least 1 year of previous supervisory experience.
• Spanish or other bilingual language skills.
• Previous experience with point-of-sale technology and PCI compliance.

Responsibilities

• Supervise daily operations of the restaurant team and any other assigned departments.
• Mentor and coach assigned team members.
• Ensure professional staff appearance and compliance with uniform requirements.
• Learn restaurant positions, including food preparation, dining service, bar service, and banquet service, and perform these duties when needed.
• Participate in hiring, orientation, training, performance coaching, and discipline of assigned employees.
• Ensure employees receive required meal and other breaks in accordance with Pennsylvania law.
• Assist with team scheduling and timekeeping.
• Deliver exceptional customer service by listening and responding promptly to guest requests and complaints.
• Enforce and comply with company, state, local, and other policies and procedures.
• Ensure restaurant cleanliness, sanitation, and safety.
• Follow ServSafe standards and applicable state, local, company, and other food regulatory standards.
• Learn and accurately use point-of-sale systems.
• Document restaurant activity and provide written accounts to restaurant management.
• Assist with quality control and maintaining standards.
• Motivate restaurant team members to provide excellent customer service.
• Inspect furniture, fixtures, and equipment, removing or reporting unsafe or broken assets.
• Escalate safety, hygiene, or maintenance issues to the appropriate authorities in a timely manner.
• Respond calmly and professionally to emergency situations as needed.
• Properly handle, label, stock, and store products, including alcohol, chemicals, and cleaning supplies.
• Assist with catering and banquet events when necessary.
• Perform other duties assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed