Dutch Wonderland Ride Operation Supervisor

Splish Splash Water Park • Lancaster, PA

5d • Onsite

About The Position

The Ride Operation Supervisor assists in supervising the Rides team throughout the amusement park and directly supports the Rides Manager in operating the department efficiently and providing a positive guest experience. The role includes supervising and monitoring rides, assisting guests with boarding and exiting safely, and operating attractions as needed. The supervisor conducts daily audits to ensure safety and operating policies are followed.

The supervisor oversees daily team operations, mentors and coaches team members, and participates in hiring, orientation, training, performance coaching, and discipline. They help with scheduling and timekeeping, ensure legally required breaks are provided, support ride operations across an assigned park zone, and respond to guest feedback, ride issues, hazards, injuries, and emergencies. The position requires adherence to ride procedures and training, a calm and professional approach in tense situations, and the ability to work a flexible schedule including evenings, weekends, and holidays.

There is no minimum education requirement. One or more seasons of Rides Department experience is required; ride operation experience with another amusement or theme park may also be considered. Prior supervisory experience is desired. All Rides Team Members must successfully complete the International Ride Operator Certification (iROC) course as part of training, at no cost to the team member. Candidates must be at least 18 years old, fluent in English, safety-oriented, guest-focused, willing to learn, and able to follow instructions. Spanish or other bilingual skills are a plus.

The work involves frequent interaction with motorized and chain-driven rides and attractions, variable outdoor weather, repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments. Physical demands include prolonged standing and walking, bending and other movements, reaching above the shoulders, climbing stairs, and handling objects weighing 30 pounds or more.

Requirements

• At least 18 years of age to comply with Pennsylvania Child Labor Laws.
• One or more seasons of Rides Department work experience is required; ride operation experience with another amusement or theme park may also be considered.
• Successful completion of the International Ride Operator Certification (iROC) course is required as part of training; there is no cost to the team member.
• Ability to read, write, and speak fluent English.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to comply with uniform policies.
• A safety-oriented mindset and understanding of the importance of complying with applicable federal, state, and local ride-operation regulations.
• Willingness to learn and ability to follow instructions.
• Guest-focused approach and ability to work well with team members and supervisors.
• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods.
• Ability to reach above the shoulders throughout the workday and remain on the feet for most of the workday.
• Ability to climb or descend stairs for some coasters, rides, and attractions.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Ability to see details of objects more than a few feet away.

Nice To Haves

• One or more years of previous supervisory experience.
• Spanish or other bilingual language skills.

Responsibilities

• Supervise daily operations of the Rides team and any other assigned departments.
• Mentor and coach assigned team members.
• Learn and perform essential duties of all rides positions and backfill those positions as needed.
• Participate in hiring, orientation, training, performance coaching, and discipline of assigned employees.
• Ensure required meal and other breaks are provided in accordance with Pennsylvania law.
• Assist with team scheduling and timekeeping.
• Maintain knowledge of rides in an assigned park zone and step in at attractions when necessary.
• Ensure attractions open and close at times appropriate to the operational needs of the day.
• Make rounds throughout the park to support rides team members and check on their needs.
• Manage guest feedback and escalate complaints or issues to the appropriate authorities when appropriate.
• Provide coverage so team members can take bathroom breaks.
• Enforce park policies, ride restrictions, and ride recommendations.
• Operate rides safely by following standard operating procedures and established training.
• Remain calm and professional during tense, escalated, or emergency situations.
• Promptly report ride-related issues and failures to management.
• Remain vigilant for potential hazards and inform park leadership of concerns.
• Promptly notify security or the park operator of team member or guest injuries and emergencies.
• Perform other duties assigned by leadership.
• Assist with supervising and monitoring rides, passenger boarding and securing, ride operation, and safe passenger exiting.
• Conduct daily audits to ensure safety and operating policies are followed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed