Kennywood - Workforce Operations Intern

Splish Splash Water Park • West Mifflin, PA

2d • Onsite

About The Position

The Workforce Operations Intern supports workforce planning and optimization initiatives at Kennywood. The role offers hands-on experience analyzing workforce data, improving operational processes, and contributing to strategies that enhance organizational efficiency. The position collaborates with departments to assess staffing needs, develop workforce planning models, and report on workforce trends and metrics. It also supports scheduling through the park’s Quinyx workforce management tool and helps identify and implement process improvements across park operations.

Requirements

• Currently enrolled in a bachelor’s or master’s program in human resources, business, industrial engineering, data analytics, or a related field.
• At least 18 years of age to comply with Pennsylvania Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Reliable transportation to and from scheduled shifts.
• Ability to comply with uniform policies.
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Exceptional customer service skills and the ability to resolve questions, problems, issues, and concerns positively and professionally.
• Ability to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to follow direction, multitask, and work both independently and as part of a team.
• Ability to remain seated and sedentary for extended periods while using a computer.
• Ability to stand or walk for long periods during the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Nice To Haves

• At least one year of previous work experience in workforce management, operations management, or an HR role.
• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience.
• Spanish or other bilingual language skills.
• Previous experience with Power BI, Quinyx, or other workforce management software.

Responsibilities

• Collaborate with departments to assess staffing needs and recommend optimal workforce deployment.
• Contribute to workforce planning models and scenarios.
• Generate regular and ad-hoc reports on workforce trends and metrics for management teams.
• Execute scheduling processes for departments using the Quinyx workforce management tool.
• Handle scheduling tasks such as call-outs, no-shows, schedule changes, and conflicts.
• Identify opportunities to improve workforce-related processes using time-in-motion studies, demand-versus-staffing analysis, and process evaluation.
• Assist in implementing solutions to improve the efficiency of park operations.
• Perform other duties and special projects assigned by leadership.

Benefits

• Flexible schedule.
• Opportunity to cross-train and learn skills across various departments.
• Free admission to Kennywood and other parks on days off.
• Invitation to exclusive employee events throughout the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern