Kennywood - Workforce Operations Intern
Palace Entertainment•West Mifflin, PA
•Onsite
About The Position
The Workforce Operations Intern supports Kennywood’s workforce planning and optimization initiatives. The role offers hands-on experience analyzing workforce data, improving operational processes, and contributing to strategies that enhance organizational efficiency. The intern collaborates with departments to assess staffing needs, develops workforce planning models and reports, manages scheduling activities using the Quinyx workforce management tool, and helps identify and implement process improvements. The position is primarily office-based, with frequent interaction with outdoor park locations.
Requirements
- Currently enrolled in a bachelor's or master's program in human resources, business, industrial engineering, data analytics, or a related field.
- Must be at least 18 years old to comply with Pennsylvania Child Labor Laws.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Must have reliable transportation to and from scheduled shifts.
- Must comply with uniform policies.
- Must be proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
- Must have strong customer service skills and be able to address questions, problems, issues, and concerns positively and professionally.
- Must be able to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
- Must have strong written and verbal communication skills.
- Must have strong attention to detail and problem-solving abilities.
- Must be able to follow direction, multitask, and work both independently and as part of a team.
- Must be able to remain seated and use a computer for extended periods, as well as stand or walk for long periods.
- Must be able to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
- Must be able to carry, push, pull, lift, and hold objects weighing 20 pounds or more.
Nice To Haves
- At least one year of previous work experience in workforce management, operations management, or human resources.
- Previous hospitality, amusement park, food and beverage, theme park, or tourism experience.
- Spanish or other bilingual language skills.
- Experience with Power BI, Quinyx, or other workforce management software.
Responsibilities
- Collaborate with departments to assess staffing needs and recommend optimal workforce deployment.
- Contribute to workforce planning models and scenarios.
- Prepare regular and ad hoc reports on workforce trends and metrics for management teams.
- Execute scheduling processes for all departments using the Quinyx workforce management tool.
- Handle day-to-day scheduling matters, including call-outs, no-shows, schedule changes, and conflicts.
- Identify workforce-related process improvement opportunities using time-in-motion studies, demand-versus-staffing analysis, and process evaluation.
- Assist with implementing solutions to improve the efficiency of park operations.
- Perform other duties and special projects assigned by leadership.
Benefits
- Flexible schedule.
- Opportunity to cross-train and learn skills across departments.
- Free admission to Kennywood and other parks on days off.
- Invitations to exclusive employee events throughout the season.
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What This Job Offers
Career Level
Intern
