Workforce Operations Coordinator

Senior Helpers of Redlands, CA • Redlands, CA

135d • $25 - $27 • Onsite

About The Position

We are seeking a highly organized, proactive, and solutions-oriented Workforce Operations Coordinator to serve as a key member of our operations team. This role combines responsibilities across recruiting, scheduling, and office administration to help ensure our clients receive exceptional service while supporting our growing team of caregivers. The ideal candidate is someone who thrives in a fast-paced environment, demonstrates unwavering integrity, takes initiative without being asked, and approaches challenges with a problem-solving mindset. This person will be responsible for attracting and onboarding quality team members, coordinating schedules, supporting office operations, and ensuring smooth day-to-day communication between clients, employees, and leadership. This is not a role for someone who waits to be told what to do. We are looking for someone who identifies problems, develops solutions, and takes ownership of outcomes.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of experience in office administration, recruiting, scheduling, staffing coordination, or a related role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and business software systems.
• Reliable transportation and availability for rotating on-call responsibilities.

Nice To Haves

• Associate's degree in Business Administration, Human Resources, or related field.
• Experience in staffing, healthcare, home care, logistics, or service-based industries.
• Experience with Applicant Tracking Systems (ATS), scheduling software, or CRM platforms.
• Payroll, billing, or office management experience.

Responsibilities

• Serve as a primary point of contact for incoming calls, emails, and office inquiries.
• Maintain organized caregiver, client, and operational records.
• Assist with payroll preparation, timesheet review, and billing administration.
• Ensure documentation is accurate, complete, and compliant with company standards.
• Prepare welcome packets, onboarding materials, and other company documents.
• Monitor office supplies, equipment, and general administrative needs.
• Support leadership with special projects and operational initiatives.
• Manage the full-cycle recruiting process, including sourcing, screening, AI interviewing, reference checks, and onboarding.
• Create and maintain job postings across multiple recruitment platforms.
• Build and maintain a pipeline of qualified caregiver candidates.
• Coordinate interviews and facilitate orientations and communicate effectively with applicants throughout the hiring process.
• Conduct background checks, reference checks, and pre-employment verification.
• Prepare and maintain caregiver files and onboarding documentation.
• Track recruiting metrics and recommend improvements to hiring processes.
• Represent the company at job fairs, networking events, and community recruiting initiatives.
• Create, manage, and maintain employee schedules to ensure client and operational needs are met.
• Coordinate coverage for schedule changes, call-offs, emergencies, and last-minute staffing needs.
• Communicate schedule updates promptly and professionally with employees and clients.
• Monitor attendance, tardiness, call-outs, and schedule adherence.
• Assist leadership with forecasting staffing needs and "hiring for the void."
• Maintain accurate scheduling records within company software systems.
• Participate in the on-call rotation 2–3 days per week to assist with urgent scheduling matters.
• Build strong relationships with caregivers, clients, and community partners.
• Address concerns professionally and work toward timely resolution.
• Maintain a high level of customer service and professionalism in all interactions.
• Collaborate with leadership to improve caregiver retention and client satisfaction.

Benefits

• Competitive pay: $25-$27 per hour
• Full-time, stable position
• Opportunity for growth and advancement
• Meaningful work supporting clients, employees, and the community
• Collaborative and supportive team environment
• A culture that values integrity, initiative, accountability, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED