Coordinator Workforce

MSG Entertainment Holdings•New York City, NY

1d•Onsite

About The Position

The Coordinator, Workforce Operations supports assigned business units by managing employee scheduling, time and attendance, payroll preparation, and compliance with company policies and collective bargaining agreements (CBAs). This hands-on, business-facing role requires strong attention to detail, operational judgment, and accountability for accurate and timely execution. The Coordinator works closely with Operations leaders, Human Resources, and employees to anticipate staffing needs, resolve workforce issues, and maintain a positive employee experience. The position requires an active onsite presence within supported business units and flexibility to work early mornings, evenings, weekends, holidays, and split days off based on operational needs. It supports a seven-day operation, including events and peak periods, and may require schedule adjustments and coverage of other business units. The Coordinator is expected to meet payroll deadlines, support payroll close activities, and provide hands-on assistance during staffing gaps and critical deadlines.

Requirements

At least 1 year of experience in workforce management, scheduling, payroll, Human Resources operations, or a related field.
Strong understanding of scheduling, time and attendance, payroll processes, and how data accuracy affects employee pay, compliance, and business operations.
Strong analytical skills, including reviewing data, reconciling discrepancies, identifying trends, and accurately resolving issues.
Proficiency in Microsoft Office, including Excel lookups, pivot tables, and formulas, and ability to quickly learn workforce management systems.
Confident, approachable, and collaborative communication style, with the ability to build relationships and communicate effectively with employees and leaders at all levels.
Sound judgment, critical-thinking, and problem-solving skills, including the ability to work independently, recognize when escalation is necessary, and handle sensitive situations professionally.
Strong organizational skills, attention to detail, and ability to manage competing priorities, high-volume interactions, and time-sensitive deadlines.
Integrity, tact, diplomacy, and discretion when handling confidential employee and business information.
Ability to maintain a flexible schedule, including early mornings, evenings, weekends, holidays, and split days off, based on a seven-day operation and business needs.
Ability to meet established payroll deadlines and complete assigned timekeeping reviews, adjustments, approvals, and payroll close activities.
Willingness to adjust schedules, support other business units, and provide hands-on assistance during staffing gaps, high-volume periods, and critical deadlines.
Ability to maintain an active onsite presence and provide direct employee and manager support.

Nice To Haves

Experience in a theater, arena, or similar high-volume operational environment.
Knowledge of collective bargaining agreements and scheduling requirements.

Responsibilities

Manage daily workforce activities for assigned business units, including scheduling, time and attendance, payroll, and employee support.
Build relationships with managers and employees, understand operational needs, maintain an active presence in supported business units, and proactively address workforce concerns.
Create and maintain employee schedules according to staffing needs, employee availability, company policies, and CBAs; manage shift coverage and staffing gaps.
Manage employee time and attendance, including worked hours, absences, clock exceptions, disputed hours, and attendance infractions; maintain accurate records and make timely corrections.
Prepare and close payroll for assigned business units by resolving timekeeping exceptions, adjustments, coding, and approvals by deadlines; follow up with managers, reconcile discrepancies, escalate risks, and support additional groups as needed.
Coordinate new-hire onboarding and scheduling readiness, ensuring required documentation, qualifications, compliance training, system access, and tools are in place before scheduling.
Partner with Learning & Development, communicate scheduling expectations through welcome letters, and audit employee availability.
Track attendance points and policy compliance; prepare disciplinary documentation and coordinate suspensions or terminations when warranted, while ensuring timely manager follow-up.
Manage employee lifecycle transactions, including status changes, terminations, reversals, leaves of absence, and time-off requests; partner with Human Resources, Benefits, and Operations on documentation, approvals, and system updates.
Review workforce data and reports to identify discrepancies, recurring issues, and potential payroll, scheduling, or compliance impacts; take corrective action and escalate concerns appropriately.
Address urgent employee and operational issues by gathering facts, troubleshooting, identifying solutions, and escalating critical matters through established channels.
Provide system and process training to employees and managers, reinforcing workforce procedures and company policies.
Identify workflow improvements that reduce errors and enhance the employee experience while maintaining accurate records and standard operating procedures.
Communicate operational updates and outstanding issues to the Supervisor and team, and support cross-training, handoffs, and coverage during peak periods or staffing gaps.
Provide exceptional experiences for guests, partners, and team members, including adhering to appearance and presentation guidelines while onsite.