Workforce Program Coordinator

State of Iowa•State of Iowa - See Job Description, IA

1d•Hybrid

About The Position

Iowa Workforce Development is hiring a Workforce Program Coordinator in the Unemployment Insurance Division’s Tax Bureau. The position will be based at either the Iowa WORKS Center in Sioux City or the 1000 E Grand Ave office in Des Moines, depending on the hired candidate’s location. The role collaborates with UI Bureau Managers and other IWD units to evaluate and resolve operational issues in the UI Tax program, responds to U.S. Department of Labor requests, and helps translate federal performance standards into staff expectations. The coordinator independently oversees and organizes Tax Bureau quality-review activities, analyzes procedural errors and work processes, develops program studies, and recommends improvements. The role maintains and updates department procedures, workflows, policies, and manuals to support compliance with U.S. Department of Labor regulations, and supplies leadership with data and recommendations for policy and process decisions. The position also requires working knowledge of state and federal employment security, bankruptcy, and civil law related to UI Tax. The coordinator may confer with employers, accountants, attorneys, legislators, and agency personnel; contributes to committees and Tax-related projects; develops training procedures and materials; assists with staff training and coaching; prepares progress reports; and advises management on rules, policies, and procedures. The schedule is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Hybrid telework and alternate schedules may be available after six months of employment and completion of training. The stated starting wage is $30.57 per hour, or $63,585.60 annually.

Requirements

Meet at least one of the listed minimum qualification paths: a four-year degree in any field plus three years of qualifying full-time experience; seven years of qualifying full-time experience; the specified combined education and experience pathway; or two years of qualifying full-time experience with current, continuous Iowa Workforce Development employment.
Qualifying experience includes employment interviewing, counseling, management, program planning, or occupational, budget, or labor market analysis.
For the combined education and experience pathway, the posting specifies one year of qualifying full-time experience, a total of four years of education and/or qualifying experience, and a total of two years of graduate-level education and/or qualifying experience. It states that 30 semester hours of accredited college coursework equal one year of full-time experience and 24 semester hours of accredited graduate coursework in business, public administration, economics, planning, or a closely related field equal one year of full-time experience.
Maintain working knowledge of State and Federal Employment Security Law, Bankruptcy Law, and Civil Law regarding UI Tax.
Demonstrate knowledge of U.S. Department of Labor performance standards.

Responsibilities

Independently oversee, plan, and organize quality-review activities for the IWD Tax Bureau.
Analyze staff procedural errors and management concerns, and recommend improvements to department and division leadership.
Study staff behavior and work processes across scenarios to identify workflow and process issues.
Review existing policy and develop program studies based on collected data.
Recommend solutions to reduce errors in the Iowa Unemployment Insurance program and communicate findings to management.
Compile and evaluate departmental procedures, workflows, and policies for removal or updates to ensure compliance with USDOL regulations in ETA 407 Handbooks.
Draft proposed procedural, process, and policy changes for review by legal counsel and division leadership.
Provide leadership with data to inform potential law, policy, and procedural improvements, and keep staff informed of management goals and planned changes.
Maintain a comprehensive, current manual of UI Tax procedures, processes, and policies.
Maintain working knowledge of state and federal Employment Security Law, Bankruptcy Law, and Civil Law relevant to UI Tax.
Confer as needed with employers, accountants, attorneys, legislators, and agency personnel regarding Iowa Employment Security Law.
Participate in committees and assist with Tax-related projects as assigned by the supervisor.
Review Quality Control findings for the assigned area and prepare records and reports to update or change agency records.
Use quality-review data to develop internal procedures and design technical training materials for new and existing staff.
Assist with training Tax staff and management in field audit, employer liability, collections, account maintenance, and accounting programs.
Coach staff on questions related to Unemployment Tax Insurance.
Prepare periodic management reports on Tax Division staff skill-development progress.
Attend management planning and policy-making meetings and provide advisory support.
Recommend changes to Tax Division rules, policies, and procedures; identify problems and analyze gathered information.
Collaborate with UI Bureau Managers and other IWD units to evaluate and resolve UI Tax program operational issues.
Respond to U.S. Department of Labor requests concerning employer liability, status determinations, and tax auditing issues.
Apply knowledge of U.S. Department of Labor performance standards and collaborate with Tax Bureau Managers to translate them into performance expectations.
Complete other assigned duties.